Dedicated and supportive Clinic Supervisor with over 3 years of experience leading clinical teams to elevate patient care quality and optimize operational efficiency. Proven ability to implement effective strategies aligning with organizational goals while fostering a collaborative and supportive work environment. Committed to continuous improvement and professional development, ensuring staff and patients receive the highest standards of care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinic Supervisor (LPN)
Island Health Primary Care Clinics, Walk-In Clinic and Psychiatry/Behavioral Health
08.2022 - Current
Create and maintain staff schedules to ensure adequate staffing to provider ratio.
Manage UKG for timecard accuracy, edits, time off requests, sign off for bi-weekly payroll processing, post open positions and review applicants.
Set up interviews and participate in the interview process.
Oversee the front office, Medical Assistants, LPNs, RNs, Nurse Health Consultants and Providers in four departments.
Lead a team of 100+ employees by providing support, open communication, collaboration and guidance.
Assist in planning, scheduling and leading monthly staff meetings and education sessions.
Conduct daily morning huddles.
Perform staff check-ins, staff performance evaluations, provide constructive feedback and celebrate achievements.
Assist in training new employees and oversee the MA-R to MA-C program.
Oversee the Vaccines for Children Program.
Collaborate to create standard workflows, policies, procedures and protocols in the clinics.
Monitor daily patient volumes to ensure budgeted visits are met.
Effectively roll out any policy, procedure or protocol changes, including individual conversations with my team to check for any questions or clarification needed.
Maintain open communication with other departments and leadership.
Meet with other departments to enhance department outcomes and leadership.
Assist in managing to budget and controlling operational expenses.
Promote positive morale within the team and ensure the team feels heard and valued.
Clinic LPN
Island Health Primary Care
12.2015 - 08.2022
Roomed patients by obtaining and recording vitals, medical history, concerns, allergies, medications, pharmacy and reviewing health maintenance items they were due to complete.
Prepared, cleaned and stocked exam rooms.
Set up and assisted with in office procedures such as biopsies, vasectomies, circumcisions and IUD removals and/or insertions.
Refilled prescriptions per protocol.
Chart review and prep the day before to include verifying immunizations were up to date in the Washington State Immunization Information System.
Administered medications and immunizations for adults and children.
Ordered labs, imaging and placed referrals per provider’s order.
Triaged patients in person and over the phone.
Performed CLIA –waived lab and POC testing.
Performed EKGs, eye exams, suture removals and staple removals.
Managed the daily provider clinic flow.
Prepared patients and applicable forms for procedures, FAA exams and physicals.
Patient advocate through effective communication with patients, family and other staff regarding the patient’s treatment plan, ordered tests, procedures, referrals and medications.
Monitored supply and medication inventory. Checked for outdated items and ordered needed supplies and medications.
Assisted in training new employees.
Obtained prior authorization for patient medications.
Called and sent reminders to patients who were overdue for appointments and testing.
Interacted positively with administration, directors, managers, peers, co-workers, patients and visitors.
LPN
Whidbey Island Manor
11.2014 - 12.2015
Provided direct nursing care to residents.
Supervised the caregiving staff.
Evaluated and assessed patient needs.
Assisted residents with ADLs, medication assistance and administration.
Reviewed, updated and documented resident’s care plan.
Ensured residents received the care as indicated on their care plan.
Assisted caregivers when needed.
CNA
Careage of Whidbey
04.2012 - 11.2014
Attended to the resident’s needs which included: bathing, dressing, oral hygiene, feeding and toileting.
Maintained the resident’s skin integrity to prevent pressure ulcers or skin tears by changing incontinent residents, turning, repositioning and applying moisturizers to skin.
Obtained and recorded vital signs.
Recorded urine output and bowel movements.
Lifted, moved and transported residents using proper body mechanics and equipment as needed.
Education
Certificate - Practical Nursing
Skagit Valley College
Oak Harbor, WA
08-2014
Skills
Clinical Leadership
Staff training and development
Development of standard workflows, policies and procedures
Patient-centered care
Meditech
UKG management
Staff scheduling
HIPAA compliance
Effective communication
Training and mentoring
Certification
Licensed Practical Nurse (LPN) 2014- Present
Basic Life Support (BLS) Certification, American Heart Association 2025 -2027
Timeline
Clinic Supervisor (LPN)
Island Health Primary Care Clinics, Walk-In Clinic and Psychiatry/Behavioral Health
Family Nurse Practitioner Student at Mason Health Primary Care and Walk-in ClinicFamily Nurse Practitioner Student at Mason Health Primary Care and Walk-in Clinic