Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Ruddy

Taylor

Summary

Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Overview

15
15
years of professional experience

Work History

Area Manager

Amazon
01.2020 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures
  • Managed multi-site operations spanning 9 Michigan locations while supervising and developing a team of 150 employees
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.

Emergency Room Technician

Henry Ford Health System
09.2018 - 01.2020
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.

Hemodialysis Technician

Beaumont Health System
10.2016 - 09.2018
  • Responded to dialysis-related emergency situations under nurse supervision.
  • Obtained patient's blood samples via access site or dialysis lines.
  • Performed dialysis access site cannulation and initiated dialysis treatment.
  • Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
  • Monitored patient's vital signs and adjusted dialysis treatment parameters.
  • Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
  • Disinfected dialysis station, equipment and chairs after completion of each patient treatment.

Customer Service Representative

H&R Block
01.2014 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Direct Care Worker

Everest Inc
10.2009 - 12.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Education

Medical Assistant Diploma - Medical Assistant

Dorsey Business School
Southgate, MI
11-2003

High School Diploma -

River Rouge High School
River Rouge
06-1995

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Operations
  • Staff training and development
  • Staff scheduling
  • Facility inspections
  • Leadership skills
  • Attention to detail
  • Team leadership
  • Microsoft office 365

Timeline

Area Manager

Amazon
01.2020 - Current

Emergency Room Technician

Henry Ford Health System
09.2018 - 01.2020

Hemodialysis Technician

Beaumont Health System
10.2016 - 09.2018

Customer Service Representative

H&R Block
01.2014 - 04.2016

Direct Care Worker

Everest Inc
10.2009 - 12.2013

Medical Assistant Diploma - Medical Assistant

Dorsey Business School

High School Diploma -

River Rouge High School

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Sarah Ruddy