Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Affiliations
Timeline
RegisteredNurse
Sarah Ruggeri

Sarah Ruggeri

Florissant,MO

Summary

I am a dependable, compassionate, and highly motivated Registered Veterinary Technician, skillful in handling animals, especially fearful cats and dogs. I have a demonstrated history of building strong client relationships and bonds with pets. I can maintain order when caring for multiple animals with diverse temperaments as well as working with a diverse group of people. I am well-versed in Euthanasia, Anxiety/Behavior, and client education and I enjoy sharing my knowledge and educating others.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Registered Veterinary Technician/Shift Lead

Banfield Pet Hospital
Richmond Heights, MO
06.2018 - Current
  • When this location opened, I was a Client Service Coordinator and started cross training as a Veterinary Assistant
  • As I was practicing those skills in hospital, I also attended Midwest Institute
  • I graduated in December 2020 and was licensed in 2021
  • Some of the skills I utilize on a daily or weekly basis are: Staff Training, Supply Ordering, Euthanasia Assistance, Client Relations, Humane Animal Restraints (Fear Free Certified), Client Education, Patient Discharge, Nutritional Recommendations, Patient Check-Ins, Dental Procedures/Anesthesia Monitoring, Appointment Scheduling, Animal Vaccinations, and Ear Cleaning

Client Service Coordinator

Banfield Pet Hospital
Brentwood, MO
01.2017 - 06.2018
  • I started here part-time while still working at European Wax Center
  • I assisted clients with scheduling appointments, checking-in and checking-out from appointments, and other general questions
  • Maintained client relations and patient healthcare by communicating due dates and appointment reminders
  • Ensured a balanced cash drawer every night
  • Updated patient records when necessary
  • Resolved client unsatisfaction or escalated when needed

Wax Specialist/ Center Manager

European Wax Center
04.2013 - 11.2018
  • I started here as a Wax Specialist
  • As I developed my skills I became a Lead Waxer, responsible for training the new waxers joining our team
  • Later, I moved to another location to be their Center Manager
  • As a waxer, I maintained a clean and sanitary workspace, waxed numerous clients various bodies using hard proprietary wax, advised clients on proper home-care regimens, informed guests of appropriate products available to increase retail sales, trained new associates on waxing techniques and retail sales
  • As a manager, I answered multi-line phone system to schedule clients and consultations, resolved customer complaints and facilitated conflict resolutions, hired, scheduled, and set goals for employees, developed and implemented performance improvement strategies and plans to promote continuous improvement, maintained inventory to ensure proper ordering

Sales Associate/Cashier/Customer Service/Stock/Manager

Old Navy
06.1999 - 03.2013
  • I held several positions in my time here
  • I did everything from cashiering to sales floor associate to stocking and merchandising
  • As a manager I also performed duties such as weekly scheduling and payroll
  • New hire orientation was my favorite thing to do, even when I was not in management, they still had me lead the groups
  • I did so many, I had the video scripts memorized.

Usher/Ticket Taker/Manager

Riverport Amphitheatre/UMB Bank Pavilion
06.1997 - 09.2006
  • I started here as an usher, taking tickets, checking ticket location, helping guests find their seats, as well as renting lawn chairs
  • After a few years, Lawn Chairs became its own department and I became the manager
  • I was responsible for hiring, training, and scheduling employees as well as balancing the drawers
  • The last couple of seasons we piloted a department called Fan Experience which was essentially a mobile group for guest relations
  • I managed both of those departments simultaneously.

Education

Associate of Applied Science in Veterinary Technology -

Midwest Institute
12.2020

Animal Welfare Assistant Certificate in Animal Welfare -

STLCC- Meremac
04.2017

Esthetic License -

The Salon Professional Academy-St Charles

Dental Assistant Certification -

STLCC-Forest Park

Skills

  • Customer Service
  • Employee Training
  • Team Building
  • Optimizing Workflows
  • Animal Restraint
  • Euthanasia
  • Safety Protocols And Procedures
  • Patient Care Understanding
  • Staff Development
  • Problem-Solving Skills

Websites

Certification

  • Esthetician, 03/2013, Present, This license is good for two years at a time and needs to be renewed in odd years.
  • Expanded Functions Dental Assistant, 06/2011, 06/2012
  • Registered Veterinary Technician, 08/2021, Present, This license gets renewed every year with the proper requirements.

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

  • MOVTA (Missouri Veterinary Technician Association) board member
  • Gateway Pet Guardians Events Committee (planning and attending fundraising events for the shelter)
  • Educational Pathways Program (currently attending ASU for a Bachelor's in Communications)

Timeline

Registered Veterinary Technician/Shift Lead

Banfield Pet Hospital
06.2018 - Current

Client Service Coordinator

Banfield Pet Hospital
01.2017 - 06.2018

Wax Specialist/ Center Manager

European Wax Center
04.2013 - 11.2018

Sales Associate/Cashier/Customer Service/Stock/Manager

Old Navy
06.1999 - 03.2013

Usher/Ticket Taker/Manager

Riverport Amphitheatre/UMB Bank Pavilion
06.1997 - 09.2006

Associate of Applied Science in Veterinary Technology -

Midwest Institute

Animal Welfare Assistant Certificate in Animal Welfare -

STLCC- Meremac

Esthetic License -

The Salon Professional Academy-St Charles

Dental Assistant Certification -

STLCC-Forest Park

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Sarah Ruggeri