Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Ruiz

Lansing,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with excellent time management and problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

20
20
years of professional experience

Work History

Instacart Shopper

Instacart
12.2019 - Current


  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Interacted with guests in friendly and knowledgeable way.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.

Head Bartender

Claddagh Irish Pub
08.2011 - 12.2019
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Served high customer volumes during special events, nights, and weekends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.

Bartender

Logan's Roadhouse
11.2009 - 08.2011


  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.

Server

IHOP
07.2004 - 11.2009
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

High School Diploma -

Tecumseh High School
Tecumseh, MI
05.2004

Skills

  • Friendly, Positive Attitude
  • Reliable and Responsible
  • Customer Service
  • Strong Work Ethic
  • Regulatory Compliance
  • Memory retention
  • Customer Relations
  • Relationship Building
  • Conflict and Complaint Resolution
  • Organization
  • Teamwork and Collaboration
  • Team Supervision
  • Time Management
  • Problem-Solving
  • Excellent Communication
  • Attention to Detail
  • Analytical and Critical Thinking

Timeline

Instacart Shopper

Instacart
12.2019 - Current

Head Bartender

Claddagh Irish Pub
08.2011 - 12.2019

Bartender

Logan's Roadhouse
11.2009 - 08.2011

Server

IHOP
07.2004 - 11.2009

High School Diploma -

Tecumseh High School

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Sarah Ruiz