Sarah Runkel

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Cultivated warm relationships with regular customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Managed over 50 customers per day.

• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Promptly responded to inquiries and requests from prospective customers.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and backed up other customer service managers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed and updated databases to handle customer data.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Served high customer volumes during special events, nights, and weekends.

• Upheld strict regulations for safe alcohol service and food safety.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Obtained cash bank and stocked service bar to prepare for operation.
• Served more than 100 customers per game.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Provided attentive service and proactively assessed guest needs.

• Assisted wait staff with timely food delivery and guest requests.
• Assisted with bussing tables and cleaning up spills.
• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Arranged tables and chairs for special occasions and events.
• Operated POS system to facilitate cash and credit transactions and refunds.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Increased customer satisfaction rate 100% by demonstrating excellent customer service etiquette.
• Prepared hot coffee and tea according to customer requests.
• Monitored dining room inventory and replenished as necessary.