Sarah Rutan
Suwanee,GA
Summary
Knowledgeable Healthcare Practice Manager with 4+ years of experience working with providers and staff both virtually and in person. Operational management of non-clinical staff. Experienced in managing patient and client experience, in healthcare-centric setting. Successfully contribute to high-volume contracts by providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Practice Manager
Village Medical/Summit Health
10.2022 - Current
- Directed the daily operations of two healthcare facilities with over 10 employees and an annual budget.
- Works to execute business at the tactical level, oversees operational work streams
- Oversee non-clinical Healthcare operations staff to provide comprehensive services for our patients
- Consult with the healthcare Director on business decisions.
- Developed and implemented strategies to improve operational product efficiency to reduce costs while maintaining quality patient care.
- Develop strategies & support initiatives for VBI Measure progress, and be accountable for results
- Monitor team KPI's and Quality Assurance
- Onboard, train, and guide team members to maintain high productivity and performance metrics
- Tracking and supporting a variety of projects simultaneously throughout all project phases of implementation to mitigate and manage risk.
- Organize and attend meetings
- Collaborate with tech, sales, and various departments to determine client and operational needs, providing the best solution to meet those needs
- Work with various physician committees to help bring a new level of rigor, execution, and communication
- Management and collaboration of billing and collections
- Fostering and maintaining deep professional relationships
- Train and guide team members to maintain high productivity and performance metrics as well as conduct performance reviews
- Assess, develop and update processes and procedures, complying with regulations.
- Direct day-to-day administrative and operational functions
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Manager/Lead Medical Assistant
Gwinnett/Lanier Urgent Care
10.2021 - 09.2022
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Managed patient account representatives and office personnel for various medical practices
- Managed 15+ Medical Assistants
- Facilitated communication between patients and Physician Assistants/Medical Doctors
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Trained and guided team members in EMR system and company procedures to maintain high productivity and performance
- Monitored team KPI’s
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Eased team transitions and new employee orientation through effective training and development.
- Reported issues to senior management with great detail, resulting in solutions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Created clear and effective policies governing all aspects of employee work and interaction with customers
- Serve as POINT OF CONTACT person for escalation calls
- Determined quality assurance benchmarks and set standards for improvement.
- Entered data into system, implementing tight safeguards to secure financial and personal information.
- Conducted performance reviews for employees to reduce resolution times and improve customer satisfaction ratings.
- Directed work team to deliver exceptional client experiences
- Performed medical procedures as directed by providers including triage, phlebotomy, IV catheter insertion, EKG, vitals, intramuscular /subcutaneous injections
Gastroenterology/Endoscopy Technician
Southern Gastroenterology
12.2012 - 10.2022
- Upper Endoscopy,
- Colonoscopy,
- Flexible Sigmoidoscopy, pre- and postprocedure patient care,
- turnover of procedure room between patients,
- assisting with biopsies,
- endoscope processing,
- outpatient processes including chart scanning
- pathology result dissemination
Medical Assistant
Johns Creek Gastroenterology
01.2012 - 12.2012
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information
Gastroenterology/Pulmnology Endoscopy Tech
Northsdie Hospital Forsyth
03.2011 - 12.2012
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted with transportation of scopes for repairs and maintenance.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Traveled to ICU/OR/ED/Cath Lab for emergent procedure
- ERCP tech
Medical Assistant/Endoscopy Technician
Hudes Endoscopy
05.2011 - 02.2012
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic
- IM/subcutaneous injections/Tuberculosis screening PPD skin testing
- DEXA Scan
Endoscopy Technician/Medical Assistant
Digestive Specialists/Digestive Endoscopy
09.2009 - 04.2011
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Completed tasks to assist medical staffs during procedures.
- Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
- Prepared day surgery and operating rooms for patients by stocking equipment and supplies for upcoming procedures.
- Endoscope processing
Education
Certified Nursing Assistant
Sinclair Community College
Dayton, OHHigh School Diploma -
Mechanicsburg High School
Mechanicsburg, OHSkills
- Healthcare Operations
- EMR/EHR
- Implementation
- Onboarding/Training
- Project Management
- EX and CX expertise
Timeline
Practice Manager
Village Medical/Summit Health
10.2022 - Current
Assistant Manager/Lead Medical Assistant
Gwinnett/Lanier Urgent Care
10.2021 - 09.2022
Gastroenterology/Endoscopy Technician
Southern Gastroenterology
12.2012 - 10.2022
Medical Assistant
Johns Creek Gastroenterology
01.2012 - 12.2012
Medical Assistant/Endoscopy Technician
Hudes Endoscopy
05.2011 - 02.2012
Gastroenterology/Pulmnology Endoscopy Tech
Northsdie Hospital Forsyth
03.2011 - 12.2012
Endoscopy Technician/Medical Assistant
Digestive Specialists/Digestive Endoscopy
09.2009 - 04.2011
Certified Nursing Assistant
Sinclair Community College
High School Diploma -
Mechanicsburg High School
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