Sarah Ruvalcaba
Rancho Cordova,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Office Technician (General)
Employment Development Department (UI Branch)
05.2021 - 05.2023
- Troubleshooted technical registration issues for Unemployment Insurance (UI).
- Online and BPO related to error messages received, including the escalation of technical errors for additional research and resolution.
- General knowledge of Unemployment Insurance (UI) programs, including California Unemployment Benefits Systems (CUBS), SCBD and Unisys EWorkflow & Imaging.
Office Assistant (General)
Franchise Tax Board
01.2015 - 12.2019
- Operated State of California vehicle to deliver/pick up documents to various state and non-state agencies in a timely matter
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Packaged outgoing FedEx Express and Ground, and created labels.
- Communicated with customers, employees and other individuals to answer questions, explaine information, and addressed complaints.
- Delivered agency payroll to the personnel department, inter-office reports and contracts to various state agencies and businesses.
Seasonal Clerk
Franchise Tax Board
03.2007 - 12.2014
- Investigated incoming payments received from previous tax years and court-ordered debts issued by various superior courts throughout California.
- Used multiple systems to cross-referenced payment information by address, name and employer to create vouchers, post payment and process.
- Analyzed and reviewed incoming mail for distribution
- Access taxpayer Information system to locate taxpayer information.
- Trained staff on workloads and procedure.
Education
Administration of Justice
Folsom Lake College
Folsom, CATimeline
Office Technician (General)
Employment Development Department (UI Branch)
05.2021 - 05.2023
Office Assistant (General)
Franchise Tax Board
01.2015 - 12.2019
Seasonal Clerk
Franchise Tax Board
03.2007 - 12.2014
Administration of Justice
Folsom Lake College
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