Summary
Overview
Work History
Skills
Timeline
Generic

Robert Saenz

Mt Pleasant,MI

Summary

Dynamic leader with proven expertise in store operations and customer experience, honed at Menards. Excelled in team leadership, coaching, and POS systems operations, significantly enhancing store efficiency and customer satisfaction. Skilled in relationship building and stock management, adept at fostering team motivation and driving sales through strategic merchandise displays.

Diligent professional with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Menards
08.2024 - 11.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Assistant Store Manager

Menards
06.2019 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Department Manager

Menards
05.2016 - 06.2019
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Sales Associate

Menards
04.2014 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Skills

  • Customer experience
  • Store operations
  • Stock management
  • POS systems operations
  • Training and mentoring
  • Budgeting and cost control
  • Team motivation
  • Team leadership and coaching
  • Relationship building and management
  • Outstanding communication skills

Timeline

Assistant Store Manager

Menards
08.2024 - 11.2024

Assistant Store Manager

Menards
06.2019 - 08.2024

Department Manager

Menards
05.2016 - 06.2019

Sales Associate

Menards
04.2014 - 05.2016

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Robert Saenz