Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Sager

Arcadia,CA

Summary

Seasoned hospitality professional with nearly 20 years of experience in restaurant operations, leadership, and guest service excellence. Adept in managing teams, enhancing customer loyalty, and navigating high-pressure environments. Recognized for playing a pivotal role in keeping The Derby thriving during the COVID-19 pandemic by leading innovative service adaptations and strengthening community relationships. Known for building repeat business through genuine guest connections and creating a culture of service excellence.

Overview

19
19
years of professional experience

Work History

Bartender | Server | Manager | Host

The Derby
Arcadia, CA
11.2010 - Current
  • Stepped into key leadership roles and helped maintain operations through major transitions, including the shift to takeout and delivery during the COVID-19 pandemic—ensuring business continuity and safety for staff and guests.
  • Instrumental in fostering long-term guest loyalty through consistent, high-quality service, with many returning customers developed over years.
  • Supported staff development and morale during challenging times, contributing to The Derby’s ability to maintain its elevated guest experience and 100+ year legacy.
  • Trained and mentored team members, encouraging a culture of professionalism, collaboration, and excellence across all roles.
  • Managed front-of-house operations during peak hours, demonstrating strong multitasking and decision-making abilities.

Server | Host

Wood Ranch BBQ & Grill
Arcadia, CA
01.2007 - 10.2010
  • Launched hospitality career in a fast-paced, high-volume corporate setting.
  • Gained essential experience in teamwork, service flow, and guest communication.
  • Developed a foundation in POS systems, cleanliness protocols, and high standards of service.

Education

Diploma -

Arcadia High School
Arcadia, CA
06.2007

Skills

  • Restaurant team leadership & operations
  • Mixology techniques
  • Inventory management
  • Beverage pairing
  • Health code compliance
  • Guest loyalty & relationship building
  • POS systems (Toast, Aloha, Square)
  • Cash handling & end-of-day reconciliation
  • Upselling & revenue enhancement techniques
  • Fine dining etiquette & table service
  • Cleanliness & sanitation protocols
  • Customer relationship management
  • COVID-19 service innovation and crisis adaptation

Timeline

Bartender | Server | Manager | Host

The Derby
11.2010 - Current

Server | Host

Wood Ranch BBQ & Grill
01.2007 - 10.2010

Diploma -

Arcadia High School