Sarah Sakal
Mentor
Summary
Dynamic professional with extensive experience at Progressive Insurance, excelling in claims resolution and regulatory compliance. Proven ability to analyze data and prevent fraud while delivering exceptional customer service. Adept at problem-solving and effective communication, consistently achieving high customer satisfaction and streamlining claims processes.
Overview
19
19
years of professional experience
Work History
Sr. Claims Representative
Progressive Insurance
Mayfield Heights
07.2017 - Current
- Resolved complex customer issues in a timely manner to ensure customer satisfaction.
- Monitored changes in laws, regulations and policies that impact claims processing operations.
- Identified areas where additional resources are needed to support the successful resolution of claims.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Verified details with policyholders and requested additional information.
- Reviewed documentation and accounts to gain full picture.
- Evaluated and processed insurance claims according to company policies and industry standards.
- Coordinated with repair facilities and contractors to obtain repair estimates and ensure quality services.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
- Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
Recruiter/Team Lead
Amotec
Cleveland
09.2015 - 07.2017
- Identified best practices for recruiting process improvement.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
- Collaborated with hiring managers to understand position requirements.
- Participated in industry networking events to build talent pipeline.
- Advised hiring managers on interview techniques and selection criteria.
- Referred suitable candidates to relevant departments for additional assessment.
- Researched emerging trends in recruitment technology and techniques.
- Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
- Built relationships with universities, colleges, alumni associations.
- Ensured compliance with federal, state, and local employment laws and regulations.
- Maintained Applicant Tracking System records of all applicants.
- Organized recruitment activities such as career fairs, campus visits.
- Developed job descriptions and postings to attract qualified applicants.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Negotiated salaries and other employment terms with successful applicants.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Coordinated and attended career fairs and recruitment events to source candidates.
- Conducted reference and background checks on prospective employees.
Recruitment Manager
Champion Personnel
Independence
06.2006 - 08.2015
- Ensured compliance with Equal Employment Opportunity guidelines when making hiring decisions.
- Provided timely updates regarding status of applications directly to applicants or via third-party recruiters if necessary.
- Maintained accurate records of all applicants throughout the recruitment process in compliance with applicable laws and regulations.
- Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.
- Managed onboarding activities such as orientation sessions and introductions to colleagues to ensure new hires have a smooth transition into their role.
- Attended job fairs and industry events in order to promote the company's brand image.
- Reviewed resumes, cover letters and applications for accuracy prior to forwarding them onto relevant personnel for consideration.
- Conducted initial phone screenings with prospective candidates to assess their skills and qualifications for open roles.
- Established relationships with external recruiting agencies, universities, colleges and other educational institutions in order to identify suitable candidates for open positions.
- Analyzed feedback from unsuccessful applicants to improve future recruitment efforts.
- Developed and implemented recruitment strategies to attract the best talent.
- Tracked progress against recruitment goals on an ongoing basis using key performance indicators.
- Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
- Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
- Developed and managed recruitment process, sourcing candidates each year to fill key positions.
- Scheduled meetings with employees to address concerns and grievances.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
Education
High School Diploma -
South High School
Willoughby, OH05-2004
Some College (No Degree) - Business Management
Lakeland Community College
Willoughby, OHSkills
- Claims processing
- Regulatory compliance
- Fraud prevention
- Data analysis
- Customer service
- Documentation review
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Claims resolution
- Liability assessment
- High exposure claims experience
- Claims investigation
Timeline
Sr. Claims Representative
Progressive Insurance
07.2017 - Current
Recruiter/Team Lead
Amotec
09.2015 - 07.2017
Recruitment Manager
Champion Personnel
06.2006 - 08.2015
High School Diploma -
South High School
Some College (No Degree) - Business Management
Lakeland Community College
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