Jissel Quezada
New York,NY
Summary
Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies. Empathetic care manager with several years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams.
Overview
9
9
years of professional experience
Work History
Care Manager Of Health Home
Sun River Clinic
The Bronx, New York
06.2017 - Current
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other healthcare providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Conducted assessments of the client's physical, psychological, cognitive, social, economic, and environmental needs.
- Developed service plans based on assessment findings; monitored the effectiveness of plans regularly.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Developed service plans based on assessment findings; monitored theeffectiveness of plans regularly.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Provided crisis intervention services to clients when necessary.
Patient Care Advisor
Sun River Clinic
The Bronx, NY
12.2015 - 06.2017
- Assisted patients with completing registration forms and insurance paperwork.
- Educated patients about their medications, side effects, and follow-up care instructions.
- Conducted patient assessments such as vital signs, height and weight measurements, and blood pressure readings.
- Maintained accurate patient records in the Electronic Health Records system.
- Responded promptly to patient inquiries and concerns.
- Collaborated with physicians and other healthcare professionals regarding patient care plans.
- Monitored patient progress and reported changes to a physician or nurse practitioner.
- Performed laboratory tests such as urinalysis and hemoglobin levels.
- Ensured availability of medical supplies necessary for the treatment of patients.
- Administered medication to patients according to established protocols.
- Assisted in scheduling appointments for diagnostic testing or specialist referrals.
- Counseled patients on lifestyle modifications necessary for improved health outcomes.
- Instructed patients on how to use medical equipment such as wheelchairs or crutches.
- Organized discharge planning activities including arranging transportation home from hospital stays.
- Provided emotional support to family members of critically ill or injured patients.
- Coordinated communication between multiple providers involved in a single case.
Education
Bachelors Degree - Public Health
Monroe College
The Bronx, NY01.2018
Associate Degree - Medical administration
Monroe College
Bronx, NY01.2016
Skills
- List one of your strengths
- Long-term care coordination
- Care Planning
- Program Management
- Medication reviews
- Referral management
- Care Quality Assessments
- Case assessments
- Outcome assessment
- Vital Sign Monitoring
- Care transitions
Activities
Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include leadership and volunteer experience here, or show off important extras like publications, certifications, languages, and more.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Care Manager Of Health Home
Sun River Clinic
06.2017 - Current
Patient Care Advisor
Sun River Clinic
12.2015 - 06.2017
Bachelors Degree - Public Health
Monroe College
Associate Degree - Medical administration
Monroe College