Sarah Salazar
New York,NY
Summary
Delivers exceptional customer experience by acting with a customer-first attitude. Ability to make personal connections, engage customers, always be courteous and professional in a team environment and proactively collaborate with others to help customers Exudes confidence with clients when sharing product knowledge and solutions Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs Strong desire and ability to influence, educate, and connect customers.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
New York Ophthalmology
09.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
Patient Care Coordinator
Friends And Family Home Care
03.2022 - 09.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Pharmacy Supervisor
Prime Rx Pharmacy
08.2020 - 09.2021
- Prepared labels and filled prescriptions accordingly, pre-packaging common medications that resulted in 20% faster order completion
- Streamlined data management procedures, by reducing number of categorical inputs that reduced administrative work time by 32%
- Trained new pharmacy technicians, ensuring customer service standards were improved by 24%
- Provided outstanding customer service, building rapport that increased client retention by 37%
- Assisted in transferring entire patient database to new system, swiftly learning use of new system and serving as Lead Trainer for rest of staff.
- Collaborated with store manager to maintain daily operations.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
Pharmacy Technician
Family Pharmacy
05.2017 - 07.2020
- Directly assisted an average of 30 customers per day, responding to inquiries and problems
- Handled Treatment Authorization Requests (TAR) and Service Authorization Requests (SAR) and performed billing procedures, accurately handling and recording cash flow
- Oversaw inventory levels, implementing new process that ensured 100% stock availability, while increasing inventory turnover
- Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Moshulu Pharmacy
01.2015 - 04.2017
- Weigh, measure, count and prepare prescription medications according to pharmacist's directions
- Label prescriptions accurately and provide specific accompanying information about indications, contraindications and cautions
- Relay important prescription information to customers and arrange consultations with pharmacist as needed
- Accept customer insurance, payments and execute transactions with accuracy and cash drawer accountability
- Handle approximately 160 customers per day.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Food Preparation Worker
Pret A manger
01.2014 - 12.2016
- Took customer orders with a friendly demeanor, consistently scoring over 90% satisfaction rating on customer feedback surveys
- Kept track of inventory to ensure that the restaurant never ran out of napkins, utensils, or POS paper rolls
- Prepared appetizers, entrees, salads, and alcoholic beverages when the kitchen staff was stretched too thin, increasing workplace efficiency by 20%
- Trained 4 underperforming waiters in salesmanship methodology, increasing their sales to meet the company average of 83%
- Learned how to manually calculate and split bills, completing 53 orders during an instance when the POS terminal was down.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Sales Assistant
Best Buy
01.2014 - 01.2016
- Serviced pharmaceutical client accounts for 20 organizations providing revenue of $1m per year or more
- Assessed client needs based on current objectives, supply and demand, and seasonable variables
- Developed customer relationships with more than 100 local physicians and dental practices around the Boise area in 3 years
- Cooperated with the sales and marketing team leaders to determine best products to promote or withdraw.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Childcare Provider
Rainbow Daycare
01.2010 - 01.2016
- Delivered safe and efficient child care services to 47 children aged from 6 weeks to 10 years old, collaborating with 12 child care providers
- Developed friendly relationships and credibility with parents, educating children, playing with them, and doing art projects
- Instructed children in health and personal habits, such as eating, resting, and toilet habits while creating and developing appropriate lesson plans
- Provided daycare to over 50 infants, toddlers, preschoolers, and school-aged children while maintaining a child-friendly environment with access to outdoor activities
- Communicated with children's parents regarding their daily activities and behaviors
- Maintained accurate records on individual children, including daily observations, information about activities, meals served, and medications administered
- Collaborated with team of 20+ intervention specialists to ensure access to appropriate medical, dental, vision, behavioral, special needs, and educational resources.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Liaised with parents and guardians to discuss child progress.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings and any medications administered.
- Assisted in potty training and toilet hygiene.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
- Created and implemented activities to promote language development.
Sales Associate
Forever 21
01.2008 - 02.2010
- Performed all functions regarding receiving, stock, and housekeeping-related tasks
- Engaged with customers enthusiastically to drive sales
- Processed cash and credit payments as a cashier, using point-of-sale (POS) systems
- Assisted customers with computer and electronic purchases in a high-volume store
- Maintained up-to-date product knowledge by participating in product and vendor training
- Ensured a clean work area while processing item stock and completing mark downs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Master of Science - Nursing
Touro College
New York, NY05.2024
High School Diploma - Media
George Washington High School
New York, NY06.2007
Skills
- Communication: Award-winning customer service skills Deals with internal and external customers at all levels via telephone and email to ensure successful communication through active listening and thoughtful questions
- Problem Solving: Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions and efficiencies, all with a high level of quality
- Team Player: Enjoys sharing knowledge and encouraging the development of others to achieve specific team goals
- Planning and Organizing: Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner
- Distance runner with a strong work ethic
- Problem solver
- Leadership experience
- Fast learner
- Medical Charting
- Payment Collection
- HIPAA Compliance
- Referral Verification
- Insurance Verification
- Medical Billing
- Letter Preparation
- Database Administration
English And Spanish
I'm fluent in both languages.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
New York Ophthalmology
09.2022 - Current
Patient Care Coordinator
Friends And Family Home Care
03.2022 - 09.2022
Pharmacy Supervisor
Prime Rx Pharmacy
08.2020 - 09.2021
Pharmacy Technician
Family Pharmacy
05.2017 - 07.2020
Pharmacy Technician
Moshulu Pharmacy
01.2015 - 04.2017
Food Preparation Worker
Pret A manger
01.2014 - 12.2016
Sales Assistant
Best Buy
01.2014 - 01.2016
Childcare Provider
Rainbow Daycare
01.2010 - 01.2016
Sales Associate
Forever 21
01.2008 - 02.2010
Master of Science - Nursing
Touro College
High School Diploma - Media
George Washington High School
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