Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Lorena H. Saucedo

Manvel

Summary

Dynamic and results-driven professional with extensive experience at FEMA, skilled at resolving complex issues, and providing empathetic support to disaster survivors. Recognized for strong organizational skills and attention to detail, I excel in training staff and optimizing workflows, leveraging my proficiency in Microsoft Word to enhance operational efficiency.

Work History

Customer Service Representative

FEMA
Houston
  • I provided critical support to disaster survivors, handling over 50 calls daily and responding to a wide range of inquiries related to federal disaster assistance programs. I worked to resolve complex issues by investigating the status of applications, processing appeals, and coordinating closely with internal departments to ensure timely solutions. In high-pressure situations, I remained calm and empathetic, offering clear guidance and emotional support as survivors navigated available resources and their next steps. Additionally, I assisted individuals in accurately completing applications for both Individual Assistance (IA) and Public Assistance (PA), ensuring full compliance with FEMA regulations.

Administrator

Hilco Building Services
Houston
  • I regularly interact with new employees, offering support and helping them acclimate to the organization. My responsibilities include a range of clerical tasks such as filing, photocopying, data entry, and maintaining appointment schedules and calendars. I also provide general administrative support to staff as needed. Beyond administrative duties, I contribute to implementation and operations projects by applying effective application knowledge, project management skills, and delivery approaches. I’m actively involved in post-implementation activities—particularly those related to time and absence management—focusing on daily operations, incident resolution, and ongoing system enhancements. My work includes tactical configuration within the Workday cloud-based technology suite. I strive to understand the core business processes of the organization, align them with system capabilities, and continuously seek opportunities to optimize workflows and functions.

Plant Support/Shipping and Receiving Clerk

Third Coast Terminals
Pearland
  • I played a key role in plant support operations, managing a broad range of administrative and logistical tasks. I answered multi-line phones, handled filing and photocopying, and regularly updated the batch master. I printed labels for all chemicals being produced, and prepared the necessary documents for inventory management. My responsibilities included planning and scheduling shipping orders, coordinating incoming tank chemical deliveries, and attending daily plant support meetings. I managed all incoming and outgoing purchase orders, and scheduled containers for overseas shipments, while ensuring compliance with safety standards as a Hazmat-certified professional. I ordered office supplies for every department, including corporate, and handled truck driver check-ins and check-outs. Trained new employees and regularly assisted both customer service and corporate departments.

Education

Internship - OB/GYN

Cadiac Tech Ultrasound School
Houston, TX
05-2004

High School Diploma -

Cesar E. Chavez High School
Houston
05-2003

Skills

  • Able to interact effectively with all levels
  • Strong organizational skills
  • Takes well to direction
  • Pays attention to detail
  • Works well without direct supervision
  • Self motivator
  • Excellent listener
  • Friendly, courteous, and poised under pressure
  • Staff training and coaching
  • Efficient in Microsoft Word

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

FEMA

Administrator

Hilco Building Services

Plant Support/Shipping and Receiving Clerk

Third Coast Terminals

Internship - OB/GYN

Cadiac Tech Ultrasound School

High School Diploma -

Cesar E. Chavez High School

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Lorena H. Saucedo