Sarah Saldonia

General Merchandise Department Manager

Albertsons

09.2012 - Current

Conducted regular department audits, identifying areas of improvement and implementing corrective actions.
Addressed customer concerns promptly, providing exceptional service to foster loyalty and repeat business.
Managed inventory levels, ensuring optimal stock availability for customer satisfaction and sales growth.
Mentored and trained staff members, fostering a positive work environment and boosting team performance.
Collaborated with other department managers to create cross-promotional initiatives, driving overall store sales.
Implemented loss prevention measures, reducing shrinkage and maintaining accurate inventory records.
Organized seasonal promotions and events to attract new customers and increase foot traffic in the store.
Recruited skilled employees while consistently evaluating current staff performances for maintaining high-performance teams.
Oversaw efficient utilization of available retail space by regularly reviewing floor plans in line with consumer preferences.
Maintained a clean and safe shopping environment by enforcing company policies regarding cleanliness, safety, and organization.
Increased sales by implementing effective merchandising strategies and attractive product displays.
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Interacted with customers to obtain feedback and drive satisfaction.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.