Sarah Sali
Hollywood,FL
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Eager to contribute to team success while driving positive outcomes and fostering collaboration. Prepared to embrace new challenges and advance organizational goals with unwavering dedication and enthusiasm. A proactive approach ensures readiness to adapt and thrive in fast-paced environments.
Overview
40
40
years of professional experience
Work History
Claims Coordinator
Health Business Solutions, LLC
05.2023 - 04.2024
- Supported efficient processing of healthcare claims and appeals, ensuring accuracy and compliance with HIPAA standards.
- Prepared and processed appeal and medical record packages for mailing, meeting strict turnaround timelines.
- Managed inbound and outbound correspondence, ensuring accurate data entry and timely document distribution.
- Uploaded, downloaded, and indexed claims and supporting documentation across multiple portals and internal systems.
- Maintained organized filing systems, executed document shredding per confidentiality policies, and tracked office supply inventory.
- Identified process bottlenecks and escalated discrepancies to management for resolution.
- Streamlined workflows to enhance efficiency in claims handling and reduce processing time.
- Participated in corporate compliance and revenue cycle management training to strengthen operational knowledge.
- On-site
Sales Associate
Bed Bath & Beyond
03.2017 - 02.2020
- Delivered high-quality customer service by identifying customer needs and recommending products to increase satisfaction and sales.
- Drove revenue through suggestive selling and upselling strategies, contributing to consistent monthly sales goals.
- Conducted cycle counts and inventory audits to optimize stock accuracy and minimize excess inventory.
- Designed and maintained merchandise displays to enhance product visibility and improve the shopping experience.
- Trained and mentored new employees to uphold company standards and improve team performance.
- Resolved customer issues promptly and professionally, contributing to repeat business and positive store reputation.
- Key Achievements: Recognized by management for outstanding customer satisfaction ratings and reliability during peak sales seasons.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Teacher / ESOL Instructor
Nativity School
08.2015 - 06.2019
- Taught English as a Second Language (ESOL) to students with limited English proficiency, improving reading and writing comprehension.
- Tutored K–2 students in literacy, spelling, and computer-assisted testing through the Accelerated Reader Program.
- Supported classroom management, lesson planning, and event coordination, contributing to a positive learning environment.
- Acted as liaison between teachers and parents, maintaining effective communication and engagement via newsletters and digital updates.
- Led classroom fundraising and event planning for annual school functions, including the Jamboree and Dinner & Dance events.
English Second Language Teacher
Ben Gamla Charter School
08.2008 - 06.2009
- Delivered ESOL instruction to elementary students, fostering English language acquisition and academic growth.
- Designed personalized learning activities to improve student participation and reading fluency.
- Collaborated with faculty to develop tailored learning plans aligned with student goals and district standards.
Marketing Manager
Terrapinn Training Pte Ltd
01.2005 - 02.2006
- Developed and executed comprehensive marketing strategies, driving enrollment and awareness for training programs.
- Authored and optimized web content and marketing collateral (brochures, ads, and email campaigns) to increase audience engagement.
- Conducted market research and competitor analysis to identify emerging trends and refine pricing strategies.
- Coordinated large-scale events, seminars, and training sessions, ensuring seamless logistics and participant satisfaction.
- Monitored campaign analytics to measure performance and guide strategic adjustments.
Career Management Services (CMS) Coordinator
INSEAD
08.2003 - 12.2004
- Managed CRM systems (Salesforce, I-Care) for the Asia region, maintaining accurate employer and alumni data.
- Supported on-campus recruitment logistics, including scheduling, employer relations, and candidate tracking.
- Maintained CMS intranet and bulletin boards with updated job postings, events, and career resources.
- Oversaw communications and publications for the CMS office, improving engagement and transparency.
- Provided administrative and event coordination support for corporate visits and workshops.
Administrator – Executive Education
INSEAD
10.2000 - 07.2003
- Provided high-level administrative support to the Director of Executive Education, ensuring smooth office operations.
- Managed travel logistics, expense reports, and scheduling for senior executives and visiting faculty.
- Coordinated executive training events and high-profile meetings, maintaining exceptional attention to detail.
- Maintained CRM databases and confidential client information in compliance with institutional standards.
Executive Assistant
Dell
03.2000 - 09.2000
- Supported the Director (Legal & Operations) and General Manager with administrative, scheduling, and communication needs.
- Prepared presentations and reports using Microsoft Office, improving clarity and executive readiness.
- Coordinated travel and logistics across regional offices in Penang, Taiwan, and Hong Kong.
- Streamlined daily administrative functions, reducing delays in reporting and project execution.
Staffing Consultant
Business Trends Singapore
09.1999 - 03.2000
- Partnered with clients to fulfill temporary and permanent staffing needs through candidate screening and vetting.
- Served as Account Manager for major clients, including Compaq Asia-Pacific (60+ contract staff) and Federal Express.
- Managed monthly sales averaging $122,000, contributing to consistent revenue growth.
- Strengthened client satisfaction through proactive communication and problem resolution.
Senior Personal Assistant
TV Media Holdings Pte Ltd
08.1998 - 08.1999
- Supported the CEO and COO by managing correspondence, project tracking, and executive communication.
- Compiled financial data and performance reports, enabling leadership to make informed strategic decisions.
- Coordinated press releases and handled media inquiries regarding company developments.
- Oversaw cross-departmental communication to ensure project deliverables were completed on time.
Senior Executive Secretary
HT Technologies (F.E.) Pte Ltd
02.1994 - 05.1998
- Reported to regional directors in Hong Kong and Singapore, managing correspondence and documentation.
- Prepared project quotations, shipping documentation, and presentations for clients and contractors.
- Oversaw payroll processing, work permit applications, and HR administration for company staff.
- Managed public relations and prepared press materials for key projects with governmental stakeholders.
Administrative Assistant
Telecom Equipment Sales
10.1991 - 12.1992
- Handled customer inquiries, coordinated sales demonstrations, and processed daily sales receipts.
- Assisted sales representatives with product presentations and after-sales support.
- Contributed to improved customer retention through timely and professional service.
Secretary
John Keells Holdings PLC
07.1989 - 09.1991
- Managed correspondence, shipping documentation, and L/C arrangements.
- Handled petty cash, sales forecasts, and purchasing for office operations.
- Delivered accurate and timely communication between departments and external partners.
Principal Secretary
Petrobras Comercio Internacional
08.1985 - 06.1989
- Supervised reception and clerical staff while supporting senior executives with correspondence and travel logistics.
- Managed petty cash disbursement, bookkeeping, and banking transactions.
- Drafted Letters of Credit and ensured accuracy of commercial documentation.
Clerical Officer
High Commission of Bangladesh
03.1984 - 07.1985
- Assisted the Counselor with clerical duties and public trade inquiries.
- Conducted research to support trade and small business development initiatives.
- Served as Junior Secretary to the High Commissioner, managing correspondence and official records.
Education
Bachelor of Arts - Mass Communication
Management Development Institute of Singapore
SingaporeSkills
- Administrative management
- MS Office Suite
- Problem-solving skills
- Organizational time strategies
- Strong communication skills
- Strong organizational skills
- Teamwork
- Customer service
- Multitasking Abilities
- Phone and email etiquette
- Interpersonal skills
- Written communication
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Claims Coordinator
Health Business Solutions, LLC
05.2023 - 04.2024
Sales Associate
Bed Bath & Beyond
03.2017 - 02.2020
Assistant Teacher / ESOL Instructor
Nativity School
08.2015 - 06.2019
English Second Language Teacher
Ben Gamla Charter School
08.2008 - 06.2009
Marketing Manager
Terrapinn Training Pte Ltd
01.2005 - 02.2006
Career Management Services (CMS) Coordinator
INSEAD
08.2003 - 12.2004
Administrator – Executive Education
INSEAD
10.2000 - 07.2003
Executive Assistant
Dell
03.2000 - 09.2000
Staffing Consultant
Business Trends Singapore
09.1999 - 03.2000
Senior Personal Assistant
TV Media Holdings Pte Ltd
08.1998 - 08.1999
Senior Executive Secretary
HT Technologies (F.E.) Pte Ltd
02.1994 - 05.1998
Administrative Assistant
Telecom Equipment Sales
10.1991 - 12.1992
Secretary
John Keells Holdings PLC
07.1989 - 09.1991
Principal Secretary
Petrobras Comercio Internacional
08.1985 - 06.1989
Clerical Officer
High Commission of Bangladesh
03.1984 - 07.1985
Bachelor of Arts - Mass Communication
Management Development Institute of Singapore