Sarah Samim
Metuchen,NJ
Summary
Proven track record of enhancing customer satisfaction and loyalty at Hailey's Harp and Pub, showcasing strong multitasking and problem-solving abilities. I excel in both team collaboration and independent work. Quick learner and eager to learn more. My adaptability and interpersonal skills drive positive outcomes in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Waitress /Restaurant Hostess
Haileys Harp and Pub
2023.04 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Gained strong time management skills, communication skills.
- Work well independently and as a team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Key Holder
East Meets West
2021.12 - 2023.04
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Did inventory when needed.
Front End Associate
Saker Shoprite
2020.08 - 2021.10
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Helped cashiers with register loans, price checks, and questions.
- Ensured that cashiers are present, and that all cashiers take their 15 and 30 minute breaks.
- Answered questions about store policies and addressed customer concerns.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
Key Holder/Associate
Fruttabowls
2018.02 - 2019.07
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Made sure we were stocked on fruit for the day and that it was all prepped.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Bachelor of Arts - Major in Economics And Minor in Human Resources
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Organization
- Team-work skills
- Problem solving skills
- Microsoft
- Strong work ethic
- Interpersonal skills
- Adaptability
Languages
Farsi
Native or Bilingual
Timeline
Waitress /Restaurant Hostess
Haileys Harp and Pub
2023.04 - Current
Key Holder
East Meets West
2021.12 - 2023.04
Front End Associate
Saker Shoprite
2020.08 - 2021.10
Key Holder/Associate
Fruttabowls
2018.02 - 2019.07
Bachelor of Arts - Major in Economics And Minor in Human Resources
Rutgers, The State University of New Jersey
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