SARAH L. SAMS
Saint Peters,MO
Summary
I am an administrative professional with comprehensive expertise in the social services industry, most recently as a Child Care Assistance Program Specialist. Some of my strengths include a sharp attention to detail and a strong ability to work both independently and in a team-based environment. I have a proven track record of success in determining eligibility and resolving complex cases. I work professionally with clients to develop and implement successful strategies for maximizing services and benefits. I am also skilled in problem-solving and identifying solutions to meet clients' needs. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
12
12
years of professional experience
Work History
CCAP Eligibility Specialist
Brightpoint
12.2011 - Current
- Work within the Childcare Assistance Program (CCAP) to provide support and assistance to parents and guardians seeking childcare services; working directly with the public to help them complete and submit required documentation for childcare assistance through the Department of Human Services
- Receive parent applications for participation in CCAP, review and verify eligibility for childcare services based on state mandated criteria
- Maintain ongoing supportive relationships with the client throughout the eligibility re-determination process
- Aid childcare providers to ensure proper completion of necessary forms
- Maintain a caseload and complete required data entry to ensure maintenance of accurate records.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
National Recruiter
Randstad USA
09.2019 - 02.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advertised job opportunities on social media platforms and job boards.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with hiring managers to understand job requirements and expectations.
Life Crisis Services Intern
Provident
01.2018 - 01.2019
- Answered calls to the crisis hotline through the application of skills gained through training in multiple areas such as Applied Suicide Intervention Skills Training, Counseling on Access to Lethal Means, and Psychological First Aid training
- Practice strong communication skills
- Distinguish between one's own beliefs and values from those of the caller
- Thoroughly document each call
- Complete a Suicide Risk Assessment with detail and precision
- Perform follow-up calls to ensure caller safety
Education
Bachelors - Social Work
University of Missouri St. Louis
St. Louis, MO2019
Bachelors - Social Work
Southern Illinois University
Edwardsville, IL2009
Associates in Arts degree - undefined
Southwestern Illinois College
Granite City, IL2007
Skills
- COMPUTER SKILLS: Windows OS, Microsoft Office, Google Sheets, Google Docs, Child Care Management System, iCarol, Greenhouse
- Application Reviews
- Data Entry
- Information Assistance
- Enrollment Procedures
- Effective Communication Skills
- Timely Processing
- Recordkeeping
- Telephone Etiquette
- Eligibility Requirements
- Customer Interaction
Timeline
National Recruiter
Randstad USA
09.2019 - 02.2020
Life Crisis Services Intern
Provident
01.2018 - 01.2019
CCAP Eligibility Specialist
Brightpoint
12.2011 - Current
Bachelors - Social Work
University of Missouri St. Louis
Bachelors - Social Work
Southern Illinois University
Associates in Arts degree - undefined
Southwestern Illinois College
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