Sarah Sanchez
Plantation,FL
Summary
Dedicated professional with history of meeting employer goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contact Center Rep II- Mortgage
Bank Of The West
10.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers about billing, payment processing, escrow analysis and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
2nd Grade Teacher
Youth Co-Op Preparatory Charter School
11.2019 - 06.2021
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Kept classroom clean, organized, and safe for students and visitors.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
- Built positive relationships with parents to involve families in educational process.
- Provided Tier 2 Intervention to students in need.
- Adapted to virtual and hybrid teaching during the COVID-19 pandemic.
- Effectively collaborated with team teacher to address parent, student, and administrative needs.
Receptionist
Sheridan West Animal Clinic
07.2019 - 11.2019
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Assisted vet techs with patient restraint for examinations.
- Assisted with patients boarding over the weekend: walking, feeding, administering medications, and play time.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using Cornerstone.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Created and maintained marketing and social media campaigns.
Teller
TD Bank
05.2017 - 07.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Counted, verified and handled bank deposits and armored car transactions.
Office Assistant
Natural Med Lab
11.2016 - 05.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced professional correspondence, spreadsheets and presentations for internal and customer-facing needs.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Drafted common document templates for use by executives and employees.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Maintained paper and digital records of raw materials received and shipped via UPS, USPS, FedEx, freight, etc.
Recruiter- Jr. Project Manager
20/20 Research
07.2012 - 10.2016
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Applied knowledge of industry best practices to improve project management processes.
- Prepared, maintained and distributed project reports to appropriate stakeholders.
- Devised and prepared back-up plans for high-risk project phases staged for implementation on short notice.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
Teller
TD Bank
07.2010 - 07.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Bachelor of Science - Early Childhood Education
Florida International University
Miami05.2014
Skills
- Bilingual: English & Spanish
- Google Suite, MS Office, Zoom, Webex
- Elementary Classroom Experience
- Project Management
- Customer Service
- Administrative Support
- Time Management
- Cash Management
- Multi- tasking
Reccomendations
Leisy Reitz
(305) 819-8855
Vice Principal, Youth Co-Op Preparatory Charter School
Alexander Portela
(305) 819-8855
Vice Principal, Youth Co-Op Preparatory Charter School
Certification
FL Elementary K-6 Certification
FL Music K-12 Certification
Timeline
Contact Center Rep II- Mortgage
Bank Of The West
10.2021 - Current
2nd Grade Teacher
Youth Co-Op Preparatory Charter School
11.2019 - 06.2021
Receptionist
Sheridan West Animal Clinic
07.2019 - 11.2019
Teller
TD Bank
05.2017 - 07.2019
Office Assistant
Natural Med Lab
11.2016 - 05.2017
Recruiter- Jr. Project Manager
20/20 Research
07.2012 - 10.2016
Teller
TD Bank
07.2010 - 07.2012
Bachelor of Science - Early Childhood Education
Florida International University
FL Elementary K-6 Certification
FL Music K-12 Certification
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