Sarah Sanchez
Meridian,ID
Summary
Solid team player with a positive attitude and proven skills in producing both accurate and efficient work product. Dedicated to meeting and exceeding individual, team, department and company goals. Flexible and open-minded to change. Motivated to contribute to the company goal for organizational excellence.
Overview
16
16
years of professional experience
Work History
Provider Claims Coordinator
Blue Cross of Idaho
Meridian, ID
10.2022 - Current
- Create and maintain accurate provider files that follow all policies, procedures, and business rules.
- Meticulously review provider files to determine eligibility for claims processing, or determine if further research is required.
- Provide support to other teams and departments by responding to inquiries, resolving issues, and updating information while maintaining and exceeding service levels.
- Meet and often exceed department metric targets, such as average daily claims quotas, accuracy of provider files, and turnaround times.
- Work well in a team setting to keep inventory manageable, often putting in voluntary overtime hours to assist when needed.
- Currently assisting with PAL testing and tracking for medical and dental claims.
Customer Advocate I
Blue Cross of Idaho
Meridian, ID
08.2021 - 10.2022
- Met and often exceeded perfomance guidelines for member satisfaction, inquiry accuracy and productivity.
- Adhere to given schedule to contribute to excellent service levels.
- Research and respond to customer inquiries and document interactions through the internal tracking system.
- Initiate inquiries, enter change requests, check tracers, interpret policies, and conduct pharmacy research, as needed.
Customer Service Representative
Citi
Meridian, ID
10.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Business Owner
Cuddlebug Clubhouse
Nampa, Idaho
08.2008 - 10.2020
- Created a safe, nurturing environment to promote learning and growth in children.
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Ensured compliance with local regulations governing child care facilities.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
Education
High School Diploma -
Merlo Station High School
Aloha, OR05-1997
Skills
- Accurate and detail-oriented
- Self Motivated
- Policy Interpretation
- Data Entry
- Team Collaboration
- Task Prioritization
- Active Listening
- Continuous Improvement
- Insurance knowledge
- Adaptability
Timeline
Provider Claims Coordinator
Blue Cross of Idaho
10.2022 - Current
Customer Advocate I
Blue Cross of Idaho
08.2021 - 10.2022
Customer Service Representative
Citi
10.2020 - 05.2021
Business Owner
Cuddlebug Clubhouse
08.2008 - 10.2020
High School Diploma -
Merlo Station High School
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