Hi, I’m
Sarah Sandkamp
Las Vegas,Nv
Summary
Dynamic professional with extensive experience in customer service and inventory management, notably at Joe's Crab Shack. Proven ability to enhance customer satisfaction through effective conflict resolution and cash handling. Skilled in scheduling and maintaining bar supplies, contributing to increased referrals and a thriving business environment.
Organized server / bartender with experience in fine and casual dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient in rapid table turnover, boosting volume and increasing sales opportunities.
Overview
18
years of professional experience
10
Years of bartending experience
18
Years of leadership experience
10
Years of clerical experience
Work History
Fresh ExpressPahrump, NV
Server
05.2020 - 01.2025
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Chuck's Transportation Eureka, CA
Personal Assistant
09.2016 - 04.2020
Job overview
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
PappasBenicia , CA
Server/Shift Leader
04.2011 - 02.2016
Job overview
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Joe's Crab ShackSan Francisco , CA
Bar Supervisor
11.2006 - 03.2011
Job overview
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Checked ID cards and verified bar guests were of legal age.
- Purchased supplies according to expected demand.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Completed bar opening and closing procedures.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
AccessSanta Ana, CA
from General Studies
CAARRSanta Ana, CA
from Addiction Counseling
Skills
Scheduling
Inventory
Customer Service
Food and Beverage service
Cash handling / Payment processing
Conflict resolution
Timeline
Server
Fresh Express
05.2020 - 01.2025
Personal Assistant
Chuck's Transportation
09.2016 - 04.2020
Server/Shift Leader
Pappas
04.2011 - 02.2016
Bar Supervisor
Joe's Crab Shack
11.2006 - 03.2011
Access
from General Studies
CAARR
from Addiction Counseling