Sarah Santana

• Supervised a team of 19-20 children, between the ages of 5 and 7, for the duration of the camp day.
• Established camp expectations with campers in order to inform them of the way they are supposed to behave.
• Mediated conflict between children in order to create a resolution that benefits and validates both parties.
• Maintained an upbeat and welcoming attitude throughout the day to boost camp morale.
• Created an environment conducive to learning by implementing positive reinforcement strategies.
• Communicated with parents about their camper's day, reminded them of spirit days, or touched base on behavior issues that occurred.
• Encouraged camper participation in recreational activities through enthusiastic leadership style.
• Helped instructors out with classroom prep for the next camp day.

• Greeted guests enthusiastically and warmly.
• Served as an ambassador to the restaurant, to guests, by explaining the most popular or seasonal items on the menu.
• Attentively take customer orders and handle financial transactions at the register.
• Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
• Prepared drinks for customers according to recipes or special orders.
• Expedited food before having it sent out (including packaging to-go orders).
• Run food to customers.
• Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
• Followed up with guests after their meal experience to ensure satisfaction was achieved.
• Assisted in training new front-of-house staff on proper service techniques and procedures.

** I was a Lead Instructor for both the TK-1st grade age group and the 8th-10th grade age group in camp. **

TK-1st grade Lead Instructor Responsibilities:

• Taught an arts and crafts focused class as well as a collaborative 'engineering' class.
• Explained to campers the main objective of the project at the beginning of the class.
• Created lesson plans and chose supporting materials to promote positive learning experiences.
• Remained calm and patient in student interactions to support individual growth and development.
• Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

8th-10th grade Lead Instructor

• Campers within this age group were a part of the camp's CIT program, which allows them the opportunity to fulfill leadership positions at camp.
• Helped campers identify leadership goals that resonated with them as future leaders.
• Devised plans with the campers that focus on starting their journey in developing their leadership skills.
• Delegated campers to classrooms in order to assist Lead Instructors with their class rotations and other locations around camp where assistance is needed, such as lunchtime.

• This was a required internship needed to complete a course for my education minor.
• Assisted a high school English teacher in a class of 25-30 students.
• Observed the classroom in order to assess classroom dynamics among students and their teacher.
• Graded student assignments and essays.
• Provided feedback to students about their writing skills.

• Supervised a team of 19-20 children, between the ages of 5 and 7, for the duration of the camp day.
• Established camp expectations with campers in order to inform them of the way they are supposed to behave.
• Mediated conflict between children in order to create a resolution that benefits and validates both parties.
• Maintained an upbeat and welcoming attitude throughout the day to boost camp morale.
• Created an environment conducive to learning by implementing positive reinforcement strategies.
• Communicated with parents about their camper's day, reminded them of spirit days, or touched base on behavior issues that occurred.
• Encouraged camper participation in recreational activities through enthusiastic leadership style.
• Helped instructors out with classroom prep for the next camp day.

• The position was a short-term vocational experience that took place during the spring break of the academic year.
• The Southern California location's bill of interest was AB2026, a policy meant to reduce the amount of single-use plastic used in e-commerce.
• Memorized the policy memo provided by CALPIRG in order to be perceived as 'well-informed' to the general public.
• Educated potential supporters on the candidate's platform and policies.
• Touched base with voters around Los Angeles County in our records in order to encourage them to pledge money to the organization.
• Distributed literature about the policy in order to raise awareness among voters.

• Greeted customers and provided exceptional customer service.
• Processed monetary transactions, returns, and exchanges with the cash register.
• Prepared online orders for in-store pick-up.
• Specialized in dog care and helped dog owners with selecting grooming products, food, and enrichment products based on their pet's needs.
• Upsold additional items based on customer interests and needs.
• Answered incoming telephone calls to provide store, products and services information.
• Built relationships with customers to encourage repeat business.

• Taught athletes the basics of water polo gameplay, rules/regulations, techniques, and general strategies.
• Developed lesson plans made to improve athletes' swim and water polo technique, based on their ability.
• Maintained records of team's performance in order to assess strengths and weaknesses.
• Actively communicated with parents and coaches about the athlete's progress and behavior during practice.
• Created an environment that was conducive to learning by using positive reinforcement techniques.
• Encouraged team spirit among players by promoting a sense of unity among them.
• Monitored athletes during practice in order to maintain water safety.