Sarah Santillan
Phoenix,AZ
Summary
I am a hardworking, self-motivated, friendly individual with excellent interpersonal communication skills and a team player attitude. I am interested in a position that will grow and challenge me. I am constantly looking for ways to improve and learn what can be done better.
Overview
10
10
years of professional experience
Work History
Barista Shift Lead
Press Coffee Bar
Phoenix, AZ
11.2025 - Current
- Supervised daily operations, ensuring optimal workflow and customer service standards.
- Mentored new baristas on beverage preparation and service protocols.
- Resolved customer complaints with effective communication and problem-solving skills.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Barista
Sicilian Butcher
Phoenix, AZ
02.2025 - 04.2025
- Crafted high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service by efficiently handling orders and addressing inquiries.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
ESL Teacher
Oxford School of English
Montebelluna, Italy
04.2024 - 07.2025
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated interactive classroom activities to enhance student participation and language acquisition.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Collaborated with colleagues to design curriculum enhancements that improved overall educational effectiveness.
- Utilized technology tools, such as digital platforms, to enhance remote learning experiences for students.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
Social Media Manager
Self employed
Montebelluna, TV, Italy
07.2020 - 07.2025
- Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
- Correspond online via electronic mail, telephone, or other electronic messaging to address questions or complaints about our school, policies, or events.
- Participate in online forums or conferences to stay abreast of online trends, social media techniques, or image policies.
- Maintain archive of images, photos, or previous poster designs.
- Research new software or design concepts.
- Use computer software to generate new images.
- Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes.
- Develop graphics and layouts for product illustrations, company logos, and Internet websites.
- Study illustrations and photographs to plan presentation of materials, products, or services.
- Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
- Determine size and arrangement of illustrative material and copy, and select style and size of type.
Shipper/Receiver
Primally Pure
Murrieta, CA
01.2018 - 03.2019
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Consistently met production standards (inspected, labeled, packed, and applied postage) by accurately completing product orders.
- Compared order and invoices against contents to verify accuracy for shipment.
Receptionist
Calvary Chapel Conference Center
Murrieta, CA
05.2018 - 08.2018
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Calculate and quote rates for tours, stays, and the programs we provide.
- Analyze data to determine answers to questions from customers or members of the public.
- Receive payment and record receipts for services.
- File and maintain records.
- Schedule space or equipment for special programs and prepare lists of participants.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Keep a current record of staff members' whereabouts and availability.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Hear and resolve complaints from customers or the public.
Server/Barista
Calvary Chapel Bible College Murrieta
Murrieta, CA
09.2017 - 05.2018
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing processes.
- Trained new staff on service protocols, contributing to team performance and overall operational efficiency.
- Collaborated with kitchen staff to ensure seamless communication regarding orders and special requests.
- Upheld cleanliness and organization standards in dining area, promoting a welcoming environment for guests.
- Implemented feedback mechanisms to improve service quality based on guest suggestions and reviews.
- Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Fast Food Team Leader and Barista Team Leader
Thousand Pines Christian Camp
Crestline, CA
06.2016 - 08.2017
- Supervised daily operations, ensuring efficient workflow and optimal service quality.
- Trained and mentored new team members on food safety and customer service standards.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Developed schedules to ensure adequate staffing during peak hours for improved service delivery.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food inventory and supplies to prevent waste.
Education
Associate of Arts - Biblical Theology
Calvary Chapel Bible College
Murrieta, California12.2019
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
Languages
Italian
English
Timeline
Barista Shift Lead
Press Coffee Bar
11.2025 - Current
Barista
Sicilian Butcher
02.2025 - 04.2025
ESL Teacher
Oxford School of English
04.2024 - 07.2025
Social Media Manager
Self employed
07.2020 - 07.2025
Receptionist
Calvary Chapel Conference Center
05.2018 - 08.2018
Shipper/Receiver
Primally Pure
01.2018 - 03.2019
Server/Barista
Calvary Chapel Bible College Murrieta
09.2017 - 05.2018
Fast Food Team Leader and Barista Team Leader
Thousand Pines Christian Camp
06.2016 - 08.2017
Associate of Arts - Biblical Theology
Calvary Chapel Bible College