Sarah Sanudo Colon

• Supported disaster assistance efforts in high-volume call centers with a focus on customer care.
  Achieved response times below 60 seconds while fielding 80 to 100 inbound calls daily.
  Utilized strong communication skills to provide clear instructions to those affected by emergencies.
  Managed sensitive information efficiently, maintaining composure under pressure during critical situations.
  Conducted thorough data entry and case documentation in compliance with FEMA guidelines.

Adaptable and dependable administrative assistant with experience working in a fast-paced asylum-seeker shelter clinic. Handled a rotating set of daily tasks, including scheduling, filing, data entry, COVID-19 testing support, meal coordination, and housing assistance. Skilled in using Microsoft Office and EHR systems, with strong knowledge of HIPAA compliance and confidential record keeping. Provided bilingual support to diverse populations with empathy and professionalism. Known for being organized, detail-oriented, and flexible in changing day-to-day responsibilities.

• Experienced Administrative Assistant with a strong background supporting operations in a high-volume COVID-19 clinic. Managed front desk duties, including patient check-ins, appointment scheduling, and data entry, while maintaining accuracy and confidentiality in compliance with HIPAA regulations. Coordinated COVID-19 testing for individuals, tracked results, and ensured timely communication between staff and patients. Demonstrate flexibility by handling a rotating set of daily responsibilities, and adapting quickly to the evolving needs of the clinic. Proficient in the Microsoft Office suite and Electronic Health Record (EHR) systems. Known for professionalism, strong organizational skills, and the ability to provide compassionate service to individuals from diverse backgrounds during a public health crisis.