Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Sasser

Dothan,AL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Shades, Pescado, and City of Dothan in Utility Collections. Proven ability to enhance guest engagement and satisfaction through effective relationship management and cash handling expertise. Recognized for fostering a positive and comfortable atmosphere and mentoring team members to achieve operational excellence.

Overview

18
18
years of professional experience

Work History

Cashier II

City of Dothan
01.2024 - Current
  • Greeted customers entering Utilities office/phone and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about City policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships by going over and beyond with customers for highest satisfaction.

Shift Manager/Key Holder

Pescado Seafood Grill and Rooftop Bar
03.2018 - 08.2021
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Lead Server/Manager

Shades Bar And Grill
03.2014 - 03.2018
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers..
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.

Server

Angelo's Steak Pit
06.2012 - 10.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Cracker Barrel
10.2007 - 06.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

N/A - History Education

Wittenberg University
Springfield, Ohio

N/A - Nursing

Community Hospital School Or Nursing
Springfield, Ohio

N/A - Gen Eds

Clark State Community College
Springfield, OH

Honors Diploma -

Northeastern Highschool
Springfield, Ohio
05.2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Guest relations management
  • Relationship management
  • Work floor etiquette
  • Professional appearance
  • Positive and professional
  • Warm and friendly
  • Adaptable and flexible
  • Reliability

Timeline

Cashier II

City of Dothan
01.2024 - Current

Shift Manager/Key Holder

Pescado Seafood Grill and Rooftop Bar
03.2018 - 08.2021

Lead Server/Manager

Shades Bar And Grill
03.2014 - 03.2018

Server

Angelo's Steak Pit
06.2012 - 10.2013

Server

Cracker Barrel
10.2007 - 06.2012

N/A - History Education

Wittenberg University

N/A - Nursing

Community Hospital School Or Nursing

N/A - Gen Eds

Clark State Community College

Honors Diploma -

Northeastern Highschool

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