Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sarah Satya Koenig

Sarah Satya Koenig

Silverlake,California

Summary

Insightful Manager with expert team leadership, and history of directing and improving operations. A customer-experience expert with a proven talent for promoting brand philosophy. Skilled in working independently, under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent trainer and mentor with exceptional management abilities and results-driven approach, ability to propose solutions, collaborate, implement plans, manage change, and achieve positive results and higher revenues. Excels in coaching, developing, inspiring and engaging teams to exceed expectations for maximum company success.

Overview

17
17
years of professional experience

Work History

Account and Office Manager

Aurora Healing Arts
Remote - Atlantic Beach, NY, CA
11.2022 - Current
  • Performs effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Recorded accurate and efficient records in customer database.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

PR and Influencer Coordinator

TOMS Shoes LLC
02.2022 - 09.2022
  • Support management of influencers to ensure all products are shipped, deliverables are met, content is delivered, ensure campaign and messaging are executed correctly and on time, and optimize strategy when necessary
  • Manage PR samples and product gifting logistics
  • Support PR Coordinator on weekly and monthly reporting
  • Partnered with PR Coordinator to maintain strategic calendar to showcase key products, launches, partnerships, events and corporate initiatives
  • Support management of influencers to ensure all products are shipped, deliverables are met, content is delivered, ensure campaign and messaging are executed correctly and on time, and optimize strategy when necessary
  • Manage, optimize, and maintain strong influencer database portal
  • Coordination and execution of sponsored influencer partnerships
  • Place marketing pulls, inventory & organize samples

Flagship Store and Cafe Manager/Regional Manager

TOMS Shoes LLC
01.2019 - 01.2022
  • Responsible for successful operation of all aspects of Brand Flagship and full-service Cafe, including launch of TOMS evolved social impact model, community focused events, sales, daily operations, human resources, talent acquisition and development, inventory control and management, supplies, scheduling, sales analysis, loss prevention, team growth and success
  • Successfully communicated with 7 store fronts and teams boosting sales and morale in ever-changing retail landscape
  • Participated, planned and led giving events with S.P.Y., The American Red Cross, Homeboy Industries, Baby to Baby, in addition to planning in store community events including arts and crafts, song writers’ circles and pet adoptions
  • Integrated specific product lines in relation to entire line and current seasonal focus
  • Interfaced with TOMS HQ to support operations, HR business partners and Marketing and Giving Teams
  • Developed and launched location specific clientele insider lists to create customer loyalty and retention.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

General Manager

American Rag Cie,
01.2006 - 01.2019
  • Responsible for operation of all aspects of $6.5 million flagship, including achieving daily sales goals, store operations, scheduling, human resources, talent acquisition and development, inventory management, loss prevention, sales analysis, and brand aesthetic
  • Direction and supervision of department managers and staff setting goals and priorities to achieve immediate and long-term goals
  • Lead all monthly staff meetings, weekly managers’ meetings, brand events and vendor clinics
  • Development and implementation of customer services standards and procedures with proven results in customer retention, maintenance, and expansion of customer base
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Work with Buyers and Merchandisers to analyze inventory turns, identify stock availability, distribution levels and delivery schedules and anticipate inventory needs to ensure stores have correct level of inventory and assortments to maximize sales and achieve sales goals

Education

Bachelor of Arts - History of Ideas, Photography

Pitzer College
Claremont, CA

Workshops- - Photography

French National School of Photography
Arles, France

Skills

  • Team Management Business Development Change Management Office Management
  • Brand Management Human Resource Management
  • Onboarding Revenue Generation Relationship Management Talent Acquisition
  • Coaching and Mentoring
  • Client Correspondence
  • Key Performance Indicators (KPI)
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Customer Relationship Management
  • Issue and Conflict Resolution
  • Biweekly Payroll Processing
  • Microsoft Office Platform iOS, Retail Pro, Lightspeed, Square, Oases,

Timeline

Account and Office Manager

Aurora Healing Arts
11.2022 - Current

PR and Influencer Coordinator

TOMS Shoes LLC
02.2022 - 09.2022

Flagship Store and Cafe Manager/Regional Manager

TOMS Shoes LLC
01.2019 - 01.2022

General Manager

American Rag Cie,
01.2006 - 01.2019

Bachelor of Arts - History of Ideas, Photography

Pitzer College

Workshops- - Photography

French National School of Photography

Similar Profiles

CREATE PROFILE
Sarah Satya Koenig