Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Sauceda

Harlingen,TX

Summary

Proven Insurance Sales Expert with a track record of enhancing customer retention and generating new business at State Farm. Skilled in client relationship management and insurance product expertise, achieving notable client loyalty through personalized service and strategic risk management. Excels in multitasking and customer service, driving positive outcomes and fostering strong client connections.

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Sales Producer

State Farm
11.2021 - Current
  • Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
  • Developed new business opportunities through networking events, community involvement, and referrals.
  • Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
  • Coordinated regular client appreciation events as a means of fostering loyalty and strengthening relationships over time.

Customer Service Representative

State Farm
01.2018 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Allstate
03.2015 - 07.2017
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

South Texas Training Center
San Benito, TX

Texas State Technical College - Harlingen
Harlingen, TX

Skills

Insurance sales expertise

Client Relationship Management

Client Service

Insurance product expertise

Customer Retention

New business generation

Policy Management

Customer Service

Multitasking

Quotes and sales

Certification

Property and Casualty Licensed 06/2015-Current

Life, accident and HMO Licensed- 01/2018-Current

Timeline

Licensed Sales Producer

State Farm
11.2021 - Current

Customer Service Representative

State Farm
01.2018 - 04.2020

Customer Service Representative

Allstate
03.2015 - 07.2017

High School Diploma -

South Texas Training Center

Texas State Technical College - Harlingen

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Sarah Sauceda