Sarah Saulnier
Hospitality
Costa Mesa,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality and Telecom industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Care Representative
Frontier Communications
04.2016 - 12.2019
- Responded to customer needs through competent customer service and prompt problem-solving
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals
- Coordinated logistics and verified technician schedules
- Checked local union agreements, CPUC and FCC requirements to ensure compliance
- Participated in monthly safety training
Business Sales and Customer Service Representative
Verizon California
03.1997 - 04.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs and handling order function.
- Facilitated inter-departmental communication to effectively provide customer support through teamwork
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Flight Attendant, Aviation, Ticketing
Mt San Antonio College
Walnut, CAHigh School Diploma -
Walnut High School
Walnut, CASkills
- Excellent Customer Relations, Interpersonal skills
- Keen Situational awareness
- Positive, Energetic, Fun Team Player
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Adaptable, Reliable, Flexible
Timeline
Customer Care Representative
Frontier Communications
04.2016 - 12.2019
Business Sales and Customer Service Representative
Verizon California
03.1997 - 04.2016
No Degree - Flight Attendant, Aviation, Ticketing
Mt San Antonio College
High School Diploma -
Walnut High School
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