Sarah Sbrocco
Summary
Dependable waitress providing fast, high-quality customer service to guests in restaurant settings. Adaptable and professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Whiskey Island Still & Eatery
05.2023 - 07.2024
- Seasonal job
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
KPOT Korean BBQ & Hot Pot
12.2023 - 05.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server/Bartender
Chattys Pizzeria
05.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served high customer volumes during special events, nights, and weekends.
Server
Nautica Queen
03.2022 - 12.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess
Melt
03.2021 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
License - Esthetics
Brown Aveda institute
Strongsville, OH05.2024
Bachelor's degree - Psychology
Cleveland State University
Cleveland, OH05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Menu memorization
- High volume dining
- Allergy awareness
- POS operation
- Food sales and promotion
- Upselling techniques
- Multitasking
Certification
- Esthetician License, 05/01/24, Present
- CPR Certification
Timeline
Server
KPOT Korean BBQ & Hot Pot
12.2023 - 05.2024
Server
Whiskey Island Still & Eatery
05.2023 - 07.2024
Server/Bartender
Chattys Pizzeria
05.2023 - 12.2023
Server
Nautica Queen
03.2022 - 12.2022
Hostess
Melt
03.2021 - 05.2022
Bachelor's degree - Psychology
Cleveland State University
License - Esthetics
Brown Aveda institute