Summary
Overview
Work History
Education
Skills
Timeline
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SARAH SCHAEFER

Spring,TX

Summary

Experienced administrative assistant with over 10 years in customer relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Talented leader offering over 10 years of experience in the Service industry. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

11
11
years of professional experience

Work History

Manager, Administration

Crabdaddy’s Seafood Bar and Grill
03.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Identified accounting errors when cross-referencing documents and database information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.

Bartender Trainer

P.F. Chang's China Bistro Inc
03.2014 - 03.2021
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
  • Created new recipes, outlined steps and training staff on correct preparation
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.


Administrative Assistant

Schaefer Sign Services
09.2012 - 07.2020
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Coached new employees on administrative procedures, company policies and performance standards
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
  • Created PowerPoint presentations for business development purposes.
  • Managed filing system, entered data and completed other clerical tasks.

Bartender

Olive Garden
06.2012 - 04.2017
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Stayed up-to-date on state laws regarding alcoholic beverage services
  • I

Education

High School diploma -

Klein Oak High School

Associate of Science - Biology

Lone Star College
The Woodlands, TX
08.2019

Skills

  • Income and Expense Management
  • Brand Management
  • Managing Reception
  • Complex Problem-Solving
  • Collaborate Cross-Functionally
  • Employee Training
  • Strategic Planning
  • Managing Files and Records
  • General Management and Administration
  • Employee Management

Timeline

Manager, Administration

Crabdaddy’s Seafood Bar and Grill
03.2021 - Current

Bartender Trainer

P.F. Chang's China Bistro Inc
03.2014 - 03.2021

Administrative Assistant

Schaefer Sign Services
09.2012 - 07.2020

Bartender

Olive Garden
06.2012 - 04.2017

High School diploma -

Klein Oak High School

Associate of Science - Biology

Lone Star College

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SARAH SCHAEFER