Sarah Schaefer
Spring
Summary
- Dynamic and results-driven hospitality professional with extensive experience in restaurant management, administration, and bar operations. Proven track record of improving operational efficiency, training and mentoring teams, and providing exceptional customer service. Strong leadership and organizational skills with a passion for creating positive guest experiences and driving business success. Skilled in communication, problem-solving, and multitasking with a strong ability to adapt to fast-paced environments.
Overview
13
13
years of professional experience
Work History
Manager/Restaurant Owner
Crabdaddy's Seafood Bar & Grill/Woodlands Seafood
12.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Bartender Trainer
P.F. Chang's China Bistro Inc.
03.2014 - 09.2020
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Created new recipes, outlined steps and training staff on correct preparation.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Administrative Assistant
Schaefer Sign Services
09.2012 - 07.2017
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Created PowerPoint presentations for business development purposes.
Bartender
Olive Garden
06.2012 - 04.2017
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Stayed up-to-date on state laws regarding alcoholic beverage services.
Education
Associate of Science - Biology
Lone Star College System
The Woodlands, TXHigh School diploma -
Klein Oak High School
Spring, TX2010
Skills
- Restaurant Operations & Management
- Staff Training & Development
- Customer Service Excellence
- Budgeting & Financial Oversight
- Inventory Management
- Employee Scheduling & Payroll
- Conflict Resolution
- Cocktail and Beverage Creation
- Event Coordination
- Health and Safety Compliance
- Leadership & Team Building
References
Josh Sloan
Market Partner
P.F. Changs China Bistro
1201 Lake Woodlands Dr The Woodlands, Tx 77380
(281) 684-8626
Woodlands.9910@pfchangs.com
Wade Jones
General Manager
Olive Garden
6955 Grand Parkway Spring, Tx 77389
(832)717-7419
Anthony Flory
Executive Sous Chef
Houston Toyota Center
1510 Polk Street Houston, Tx 77002
(832)928-0173
AnthonyFlory@hotmail.com
Timeline
Manager/Restaurant Owner
Crabdaddy's Seafood Bar & Grill/Woodlands Seafood
12.2020 - Current
Bartender Trainer
P.F. Chang's China Bistro Inc.
03.2014 - 09.2020
Administrative Assistant
Schaefer Sign Services
09.2012 - 07.2017
Bartender
Olive Garden
06.2012 - 04.2017
Associate of Science - Biology
Lone Star College System
High School diploma -
Klein Oak High School
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