SARAH SCHEN
Austin,TX
Summary
Highly motivated professional with a diverse background in event planning, sales, and customer success. I have a talent for anticipating potential issues, quickly resolving conflicts to ensure client satisfaction and a positive experience for attendees. My areas of expertise included excellent interpersonal, communication skills, fostering strong relationships with clients, vendors, and team members. Adept at problem-solving and adapting to new challenges in a fast-paced environment. Seeking a new career opportunity to leverage my experience and drive for success in a dynamic and growth-oriented company.
Overview
4
4
years of professional experience
Work History
Program Engagement Coordinator
Austin Chamber Of Commerce
Austin, TX
08.2023 - Current
- Responsible for event logistics for signature events such as Annual Meeting, Economic Outlook, State of Education, Austin Gives Awards, Greater Austin Business Awards, Regional Mobility Summit with an audience rage of 400 -700 creating programs such as,
- Project Manage a broad range of programs delivering all operational facets of learning sessions. Area Bushiness Connections, Member Socials, monthly and quarterly Chairman Circle Luncheons that build, support, and strengthen the business community
- Manage events onsite, including event set-up, registration, teardown, event layout & diagram of table assignments,vent vendor relationships (hotel, AV, catering, etc.)
- Develop event website and event registration page that assist with online registrations, driving attendance and event success
- Collaborate with team on event marketing, including emails, social, website, etc.
- Manage event calendars to ensure program information is relayed to staff
- Maintain updated, accurate information in the CRM and event module
- Develop event staffing assignments for volunteers and staff and Run of Show
- Assist with the nomination process for Austin Gives and Greater Austin Business Awards including working with team members on all logistics, nomination committees, judges and the online method for managing the process with Typeform, Reviewr.
- Responsible for Partner and Sponsor fulfillment to include event communication, collection of marketing materials, sponsor asset creation, and coordination of client participation. Sponsor assets include logos,website branding, banner ads, blogs, tables at events, and branding associated with the sponsor agreement
Digital Marketing
Freelancer
Remote
08.2022 - 07.2023
- Define and conducted design processes through WIX platform, and gained knowledge in back-end coding to ensure that clients' pharmaceutical website pages and prescription refills correctly lead to the appropriate landing page.
- Optimize website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
Event Production Manager
The Big Fake Wedding
Remote
02.2021 - 08.2022
- Spearhead flawless event execution for 12 experiential marketing events annually, attended by an average of 250+ guests per event in various cities throughout the country.
- Cultivate relationships, effectively manage, and clearly communicate with an average of 80+ vendors monthly, exceeding goals with over 50% vendor return rate per event.
- Increase client event satisfaction, raising the survey scores to 94% satisfaction by developing and implementing training for the production team.
- Manage event budget, pull different state permits, craft floor plans, and act as the liaison between the venue and vendors all around the country.
- Oversaw advanced event registration, day-of check-in to handle high volume of guests and negotiated suitable venues as per setup requirements and budget constraints.
Event Sales Coordinator
South Congress Hotel
Austin, TX
02.2020 - 07.2020
- Manage Tripleseat, Social Tables, HMS Infor, Google Docs, OpenTable database for upcoming public and private events.
- Reserve space, equipment and personnel needed to facilitate private and corporate events.
- Generate sales by prospecting leads, cold calling, and email.
- Utilize event management software for Banquet Event Orders, Food & Beverage reports, hotel presentations, room blocks and contracts.
- Detailed checks of all weekly VIP arrivals using customized arrivals report checking all listed requests for accuracy, adding pictures to PMS when possible.
Event Manager
Gro Group Boutique Marketing & Event Firm
Austin, TX
09.2019 - 01.2020
- Create proposals, handle negotiations, and produce presentations to clients.
- Manage and design client’s social media accounts with increase brand awareness through thoughtful website design, SEO, and unique social media content.
- Develop and implemented effective marketing plans that generated event revenue by 30% while growing company’s professional network of vendors and planners through strategic marketing.
- Recruit sponsors for Wheatful Women and Inspire Forum event and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
Education
Bachelor of Arts - Strategic Communications
University of Central Oklahoma
12.2015
Skills
- Event Management Software
- Interpersonal Skills
- Cross-Functional Collaboration
- Detail-Oriented
- Time Management
- Project Management
- Guest Relations
- Managing Events Start to Finish
Timeline
Program Engagement Coordinator
Austin Chamber Of Commerce
08.2023 - Current
Digital Marketing
Freelancer
08.2022 - 07.2023
Event Production Manager
The Big Fake Wedding
02.2021 - 08.2022
Event Sales Coordinator
South Congress Hotel
02.2020 - 07.2020
Event Manager
Gro Group Boutique Marketing & Event Firm
09.2019 - 01.2020
Bachelor of Arts - Strategic Communications
University of Central Oklahoma
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