Sarah Schickel
Santa Clara,CA
Summary
Attentive Customer Service Representative with 12 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service
De Anza Manufacturing Services
07.2010 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Achieved and maintained departmental performance standards.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Handled customer service inquiries in person, via telephone and through email.
- Supported office business development and customer service.
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
Customer Service Associate
Iowa Wireless (Mobile Network)
01.2010 - 07.2010
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Education
High School Diploma -
Dubuque Senior High
Dubuque, IA05-2008
Associate of Arts - Business Administration
Northwest Iowa Community College
Peosta, IA08-2010
Skills
- Customer Retention
- Paperwork Processing
- Problem-Solving Abilities
- Account Management
- Delivery Scheduling
- Problem Resolution
- Filing
- Sales Support
- Payment Processing
- Telephone Etiquette
- Multitasking
- Administrative Support
- Customer Service
Timeline
Customer Service
De Anza Manufacturing Services
07.2010 - Current
Customer Service Associate
Iowa Wireless (Mobile Network)
01.2010 - 07.2010
High School Diploma -
Dubuque Senior High
Associate of Arts - Business Administration
Northwest Iowa Community College
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