Sarah Schmelzer
Columbus
Summary
Accomplished Senior Consultant at Ct Corporation System, adept in scalability planning and fostering strong client relationships. Leveraged consulting expertise and a teamwork mindset to exceed client expectations and drive business improvements. Proven track record in optimizing operations and enhancing organizational development, contributing to significant client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Senior Consultant
Ct Corporation System
07.2015 - 08.2024
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Developed custom solutions based upon clients' strict requirements.
- Exceeded customer requirements with accurate and deliverable solutions.
- Evaluated clients' needs and created plan of action to provide solutions.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
Administrative Clerk
Cort Furniture
08.2011 - 06.2015
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Input data and processed system change to generate accurate reports.
- Entered data into system and updated customer contacts with information to keep records current.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Logistics Analyst
United Pool Distribution
01.2007 - 08.2011
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Applied data analysis techniques to detect and resolve supply chain and workflow interruptions.
- Built long-term relationships due to prompt and courteous service.
- Authored technical documentation on logistical performance for review with [Type] committee, providing valuable data on business performance.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
Assistant Budget Contoller
Honda Manufacturing - Adecco
01.2004 - 11.2006
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
Office Manager
Skeeles Manufacturing
01.2003 - 12.2003
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
Leasing Agent
Avalon Apartments
09.2001 - 12.2002
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property tours to highlight features of properties.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
Assistant Property Manager
Heritage Green Apartments
09.1998 - 07.2001
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Escalated major issues to property manager for immediate remediation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned special events such as lotteries, dedications and project tours.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
High School Diploma -
Hilliard High
Hilliard, OH06-1998
Skills
- Scalability planning
- Consulting
- System diagnostics
- Internal systems analysis
- Software management
- Employee supervision
- Financial management
- Client relationship management
- Business administration
- Flexibility
- Teamwork mindset
- Organizational development
Timeline
Senior Consultant
Ct Corporation System
07.2015 - 08.2024
Administrative Clerk
Cort Furniture
08.2011 - 06.2015
Logistics Analyst
United Pool Distribution
01.2007 - 08.2011
Assistant Budget Contoller
Honda Manufacturing - Adecco
01.2004 - 11.2006
Office Manager
Skeeles Manufacturing
01.2003 - 12.2003
Leasing Agent
Avalon Apartments
09.2001 - 12.2002
Assistant Property Manager
Heritage Green Apartments
09.1998 - 07.2001
High School Diploma -
Hilliard High
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