Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Schmucker

Richmond,VA

Summary

Professional team player with unrelenting integrity, strong communication skills, and the ability to work independently on multiple projects simultaneously, seeking a Business Systems Process Improvement Analyst opportunity, bringing 12+ years of B2B sales experience in staffing and IT, the skills to work effectively across all levels of the organization, and excellent communication skills.

Overview

15
15
years of professional experience

Work History

Business Solutions Manager

Ledgent Finance & Accounting
01.2022 - 05.2023
  • Responsible for managing client satisfaction and full cycle recruiting duties, created a new process workflow and documentation to streamline the recruitment and onboarding process.
  • Conducted requirement-gathering sessions with clients on their hiring process, goals, clarifying details, and setting expectations on process and timelines.
  • Analyzed market trends and hiring insights to proactively provide strategic recommendations to key clients and new business, generating over $50K in revenue.
  • Created innovative strategies to identify and interview niche candidates, improving efficiency by over 100%

Mid-Market Account Executive

CoStar Group, Apartments.com
10.2020 - 12.2021
  • Used digital methods and traditional telephone approaches to generate sales leads and deliver new business solutions in addition to collaborating with other sales representatives and departments to identify growth opportunities.
  • Served as the first line of support and as the Apartments.com subject matter expert (SME) with a demonstrated commitment to excellence, receiving a client service score of 10 each month.
  • Leveraged a centralized database and used sales and production data from multiple systems to develop meaningful and actionable reporting, with key insight analysis, and summarized into presentations for clients.
  • Used Microsoft Excel and PowerPoint extensively to complete all other projects required by management.

Key Account Manager

InfoVision
10.2019 - 08.2020
  • Developed a thorough understanding of Fortune 100 clients' needs and requirements to deliver presentations to position products and services and prepare customized solutions.
  • Collaborated with upper management to drive strategy, process modeling, and develop training resources and training programs for offshore teams.
  • Documented and communicated business requirements for stakeholders and created additional job aids as needed.
  • Performed regular audits of data to ensure the accuracy of client reports/metrics and provide real-time updates to management.

Account Manager

SyCom Technologies
03.2018 - 10.2019
  • Leveraged CRM data to build and maintain relationships with local SMB IT decision-makers, managing over 50 clients and securing new business, serving as a strategic partner to uncover underlying business needs and information gaps.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings in SaaS, IT security, storage, and hardware.
  • Facilitated meetings with key stakeholders to gather requirements, clarify client requests, and collaborated with cross-functional teams to ensure timely and successful delivery of products and solutions.
  • Utilize customer segmentation techniques in SalesForce to conduct research and identify target audiences.

Staffing Process Manager and Account Executive

TECHEAD
04.2016 - 03.2018
  • Conducted business analysis sessions with managers and staff to gather and document business requirements, identify bottlenecks, create process flow diagrams, propose solutions to executives, and create documents to outline the proposed changes and process.
  • Facilitated strategic meetings with clients to understand their specific hiring needs, developed action plans, revitalized inactive clients adding $10K in weekly revenue, and improved ranking to #1 category supplier in Fortune 500 contingent labor program.
  • Served as department Trainer, including developing all the training documentation and syllabus for BullHorn CRM, sales, and recruiting best practices and requirements.
  • Utilized Excel to create a custom “Gross Margin Calculator” for the team, increasing billing revenue by 10%.

National Account Manager

ICONMA
07.2008 - 04.2016
  • Managed, supported, and grew relationships in a Fortune 50 account, developed strategies, and analyzed data to increase sales and retention, growing year over year, totaling over 20% growth in annual revenue.
  • Collected, analyzed, developed, documented, and communicated client requirements with an emphasis on customer experience and efficient collaboration between sales and recruiting.
  • Detailed monthly and quarterly reports for executives on company performance metrics to assess successes, account for deficiencies, and develop a roadmap for short and long-term goals.
  • Identify trends and opportunities for process improvement, recommend solutions, and ensure teams can utilize established business improvement tools through regular training.

Education

Bachelor of Science - Mass Communications

Virginia Commonwealth University
Richmond, VA

Skills

  • Active listening
  • Eye for detail
  • Big Picture Thinking
  • Business process optimization, mapping, and modeling
  • Complex Problem-Solving
  • Data Research and Analysis
  • Database Management
  • Creating documentation and diagrams
  • Gathering business requirements
  • Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  • Training
  • Stakeholder Relations

Timeline

Business Solutions Manager

Ledgent Finance & Accounting
01.2022 - 05.2023

Mid-Market Account Executive

CoStar Group, Apartments.com
10.2020 - 12.2021

Key Account Manager

InfoVision
10.2019 - 08.2020

Account Manager

SyCom Technologies
03.2018 - 10.2019

Staffing Process Manager and Account Executive

TECHEAD
04.2016 - 03.2018

National Account Manager

ICONMA
07.2008 - 04.2016

Bachelor of Science - Mass Communications

Virginia Commonwealth University

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Sarah Schmucker