Sarah Schnee
Manheim,PA
Summary
+ Highly motivated self-starter with 2 years of management experience in various fields and 10+ years of sales and customer service experience
+ Excellent communication and interpersonal skills with attention to serving the needs of others
+ Team player able to evaluate and execute decisions in a fast-paced environment with critical thinking and problem solving
+ Adept at prioritizing and balancing multiple responsibilities
Overview
17
17
years of professional experience
Work History
COBRA Analyst
Trustmark Health Benefits
02.2020 - 12.2022
- Handled 100+ clients in COBRA EAS and PowerStepp systems
- Primary on COBRA team email inbox, member portal inquiries, and COBRA notice exception errors work queue
- Completed renewal tasks for new and termed clients through Open Enrollment and entering, auditing, and deactivation of rates
- Generated and sent weekly COBRA FLEX reporting to FLEX eligibility department
- Trained teammates to send monthly disbursement reports, work no coverages error in work queue, and complete daily paid through date error and member process reports
Eligibility Analyst
Trustmark Health Benefits
07.2019 - 12.2020
- Job with Trustmark Health Benefits (third party administrator of HOP) during Open Enrollment
- Period
- Responded daily to 100+ phone inquiries from PSERS members, healthcare providers, and law firms regarding eligibility, enrollment, and disenrollment
- Procured and verified demographic information of PSERS members for HIPPA verification
- Researched and resolved eligibility issues in a timely, empathetic manner to build positive relationships with clients
- Generated a productive average talk time of under four minutes per person, while maintaining minimal auxiliary time
Hotel Breakfast Manager
Fairfield Inn & Suites
12.2018 - 04.2019
- Supervised team of 4 breakfast attendants responsible for serving approximately 50 to 200+ guests per day
- Improved cost reduction of food and beverage products ordered by calculating needed quantities twice a week
- Expanded breakfast menu beyond Marriott's standard requirements to give hotel guests a better selection
- Raised overall approval rating of breakfast area from 40% to 53% in 8 weeks
- Attended to guest needs and maintained cleanliness in service and storage areas
Customer Service Representative
Cargill Cocoa & Chocolate
09.2018 - 01.2019
- Seasonal job with Wilbur Chocolate (brand owned by Cargill) for the 2018 Holiday season
- Utilized NetSuite software to input product codes, check inventory, and process payments for large volumes of customer, corporate, and custom orders per day
- Assisted Quality Control Manager in investigation of complaints regarding unsatisfactory or defective products
- Provided transparent answers to customer inquiries about ingredients, nutritional information, and allergens
- Repackaged bulk food product from factory into smaller quantities and relabeled for individual retail
- Served as liaison between fulfillment warehouse and retail store by transferring calls and taking messages
Warehouse & Shipping Manager
Finetex Textile Group
08.2016 - 05.2018
- Managed over $500,000 worth of inventory in a 1,500 square foot warehouse for New Jammies, LLC
- Implemented new design layouts and conducted monthly supply counts of more than 200 styles of children's apparel
- Executed the preparation of on-time shipments for domestic and international retail and wholesale customers
- Handled all aspects of tracking/routing of orders and important documents pertaining to shipping, packing, and bills of lading
- Communicated directly with clients to efficiently address questions, relay shipping updates, and handle complaints
Customer Service Representative
Longenecker's True Value
02.2011 - 03.2021
- Achieved highest accuracy handling Point of Sale (POS) transactions for all sales associates
- Trained new sales associates how to navigate the POS system with confidence
- Collaborated in a team environment as peer coach for customer service etiquette
- Answered patron inquiries regarding store products and promotions
- Ensured a pleasant checkout experience by bagging or boxing merchandise per customer's request, verifying possession of receipts, and offering assistance to help load
Education
Bachelor's - Communication & Media Studies
Thomas Edison State University
Trenton, NJ12.2015
References
John Felegi, Retired, Senior Principal Scientist
Armstrong World Industries, Lancaster, PA
717-618-8281
John B. Ford, Business Manager
Lancaster Country Day School, Lancaster, PA
717-476-3935
Sheri Swope, Administrative Assistant
Longenecker’s True Value, Manheim, PA
717-665-2491 ex. 11
Letter of Recommendation
I am very pleased to write this letter of recommendation for Sarah Schnee. I have worked with many temporary staff, and Sarah stands out among them. Sarah came in during peak season and took right to the job at hand with little advance training. Most of her responsibility involved direct contact with our customers. She input orders into NetSuite operating system, resolved product or service problems by clarifying and recording of the customer’s complaint in NetSuite operating system; expediting correction or adjustment; following up to ensure resolution.
I was impressed that Sarah took full responsibility of the Customer Service position as a permanent representative, not as a temporary employee. She put in time and effort above what was expected of our temporary staff. Sarah is very personable. She's pleasant, and we had much positive customer feedback. She carries out every responsibility well and in a timely manner.
In closing, I would like to say that when Sarah Schnee leaves Wilbur Chocolate Retail, its loss will be another company's gain. I believe she would be a tremendous asset to any Customer Support team.
You may reach me via E-mail at Lynda_Weaver@Cargill.com or by phone at 717-361-5989. I will be happy to provide additional information or answer any questions, if needed.
Lynda Weaver
Wilbur Retail Sales & Customer Support
Toll Free: 888.294.2Wilbur (1.888.294.5287)
1225 Zeager Road | Elizabethtown, PA 17022 | Lynda_Weaver@cargill.com
Timeline
COBRA Analyst
Trustmark Health Benefits
02.2020 - 12.2022
Eligibility Analyst
Trustmark Health Benefits
07.2019 - 12.2020
Hotel Breakfast Manager
Fairfield Inn & Suites
12.2018 - 04.2019
Customer Service Representative
Cargill Cocoa & Chocolate
09.2018 - 01.2019
Warehouse & Shipping Manager
Finetex Textile Group
08.2016 - 05.2018
Customer Service Representative
Longenecker's True Value
02.2011 - 03.2021
Bachelor's - Communication & Media Studies
Thomas Edison State University
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