Sarah Schneider
HASTINGS,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Business Analyst
Thomson Reuters Corporation
04.2022 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Performed bi-weekly reporting for the Genesys Migration Project.
Business Analyst
Thomson Reuters Corporation
02.2014 - 03.2022
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Maintained testing scripts in Quality Center and updated as necessary.
- Managed a team of Customer Service agents assigning testing duties for My Account and SAP on a quarterly basis. Handled troubleshooting and ticketing process for any bugs.
- Worked with Findlaw Legal Counsel to create manual Special Offer contracts with adjusted contract language when necessary.
- Worked with the FindLaw Account Management team to create contracts that were outside of their discount thresholds.
Order Processing Consultant
Thomson Reuters Corporation
03.2007 - 02.2014
- Double-checked customer orders and information before saving order through.
- Validate Customer Accounts and update as necessary.
- Communicated with Sales to request any information that may be missing/incorrect on a contract such as missing signatures, lined out legal language, and downgrades without an approved exception.
- Assisted in training Order Processors on various order types.
- Participated in Blueprinting for SAP enhancements, then completed system testing (UAT) prior to deployment to production.
Education
Bachelor of Arts -
Wartburg College
Waverly, IASkills
- Staff Training
- Business Requirements
- Microsoft Excel
- Microsoft SharePoint
- SAP
- Building Working relationships
- Building Interpersonal Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
Thomson Reuters Corporation
04.2022 - Current
Business Analyst
Thomson Reuters Corporation
02.2014 - 03.2022
Order Processing Consultant
Thomson Reuters Corporation
03.2007 - 02.2014
Bachelor of Arts -
Wartburg College
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