Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Schoonover

Yakima,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With strength in work flow improvement, e-commerce and customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Account Manager

Liberty Works LLC
12.2020 - Current
    • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
    • Coordinated with internal teams to facilitate prompt delivery of client projects.
    • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
    • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
    • Contributed to team objectives in fast-paced environment.
    • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
    • Attended monthly sales meetings and quarterly sales trainings.
    • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Managed accounts to retain existing relationships and grow share of business.
    • Implemented systems and procedures to increase sales.
    • Maintained files, records and chronologies of entry activities.
    • Corrected data entry errors to prevent duplication or data degradation.
    • Followed established procedures to enter and process data correctly.
    • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
    • Resolved discrepancies in data entry activities for accurate, complete jobs.
    • Developed data entry policies and procedures in compliance with company standards.
    • Updated and maintained customer information, documents and records.
    • Created spreadsheets for more efficient recordkeeping.
    • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
    • Established protocols to use for inventory control and management, streamlining internal process.
    • Recorded daily activities for inventory control.
    • Created and maintained databases to track and record customer data.
    • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
    • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
    • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
    • Volunteered to help with special projects of varying degrees of complexity.
    • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Customer Service Specialist

Liberty Works LLC
12.2020 - 09.2021
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Resolved concerns with products or services to help with retention and drive sales.
    • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Responded proactively and positively to rapid change.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Trained new personnel regarding company operations, policies and services.
    • Managed timely and effective replacement of damaged or missing products.

Accounting Assistant

Ace Hardware
06.2019 - 11.2020
    • Maintained clean and organized files by keeping accounts payable records up-to-date.
    • Maintained accurate and complete documentation to facilitate accounting and filing functions.
    • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
    • Used accounting software to prepare weekly and monthly financial reports.
    • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
    • Handled day-to-day accounting processes to drive financial accuracy.
    • Entered figures using 10-key calculator to compute data quickly.
    • Streamlined bookkeeping procedures to increase efficiency and productivity.

Education

Esthetician Certification - Esthetics

Day Spa Academy
Yakima
06.2018

Associate of Arts -

Yakima Valley Community College
Yakima, WA
06.2016

Skills

  • Customer Service
  • Vendor Relations
  • Campaign Execution
  • Project Management
  • Team Training
  • Account Management
  • CRM Software
  • Internet Savvy
  • NetSuite Oracle Expertise
  • Prioritizing Workflows

Timeline

Account Manager

Liberty Works LLC
12.2020 - Current

Customer Service Specialist

Liberty Works LLC
12.2020 - 09.2021

Accounting Assistant

Ace Hardware
06.2019 - 11.2020

Esthetician Certification - Esthetics

Day Spa Academy

Associate of Arts -

Yakima Valley Community College

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Sarah Schoonover