Sarah Schultz
Milwaukee,WI
Summary
Driven and results-oriented professional with extensive experience in leadership roles, notably as Shift Manager at McDonald's. Excelled in enhancing operational efficiency and team performance through expert training and mentoring. Skilled in heavy equipment operation and clear communication, consistently achieving and surpassing quality and safety standards. Demonstrates a strong commitment to organizational goals and employee development.
Overview
23
23
years of professional experience
Work History
Warehouse Worker
Target Distribution
Oconomowoc, WI
09.2020 - Current
- Consistently lifted materials weighing as much as 60 pounds
- Works safely and independently to reach quality and production goals
- Accepted role of back up trainer
- Leads with good examples of teamwork and is a safety advocate
Shift Manager
McDonald's
Waukesha, WI
08.2014 - 09.2020
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Created and implemented strategies for improving operational efficiency and accuracy.
CSR, Sales
Speedway Gas Station
Waukesha, WI
01.2013 - 07.2014
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Shift Manager
Sonic Restaurant
Waukesha, WI
07.2009 - 03.2013
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
Swing Manager
McDonald's
Big Bend, WI
11.2001 - 05.2008
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Highschool Diploma -
Mukwonago High School
Mukwonago, WISkills
- Storage Organization
- Inventory Tracking
- Heavy Equipment Operation
- Quality Control
- Operations Support
- Order Fulfillment
- Warehouse Operations
- Material Handling
- Clear Communication
- Heavy Lifting
- Order picking and processing
- Safety Protocols
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Attention to Detail
- Punctual and Dependable
- Health and Safety Regulations
- Safety Training
Timeline
Warehouse Worker
Target Distribution
09.2020 - Current
Shift Manager
McDonald's
08.2014 - 09.2020
CSR, Sales
Speedway Gas Station
01.2013 - 07.2014
Shift Manager
Sonic Restaurant
07.2009 - 03.2013
Swing Manager
McDonald's
11.2001 - 05.2008
Highschool Diploma -
Mukwonago High School