Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Schweiger

Corpus Christi,TX

Summary

Customer-focused professional with experience in high-end hospitality and customer service roles. Specialize in providing superior guest experiences, managing complex reservations, and swiftly resolving conflicts. Possess strong communication skills, adept at building relationships based on trust and respect. Previous work resulted in enhanced guest satisfaction and repeat business, showcasing ability to exceed expectations consistently.

Overview

7
7
years of professional experience

Work History

Customer Service Concierge

Sterling Air
Corp, TX
10.2024 - Current
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Coordinated with guests to provide special requests such as catering or beverages in guest lounge upon arrival.
  • Assisted with check-in and check-out procedures including confirming reservation details for car rentals or plane side arrivals.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Monitored inventory levels of supplies required for daily operations including beverages and snacks for the crew (pilots) and FBO.

  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Directed incoming calls and messages to appropriate staff.
  • Handled mail and package deliveries, keeping items secure.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Scheduled conference room and other reservations using proprietary software.

Medical Driver

Kerico
Corpus Christi, TX
06.2023 - 06.2024
  • Accurately followed daily delivery routes and schedules.
  • Provided courteous and professional customer service to patients, caregivers, and medical staff.
  • Loaded, unloaded, and transported materials between various locations in a timely manner.
  • Communicated with dispatch personnel regarding changes in delivery schedules for patients.
  • Documented each transport with patient name, mileage and services rendered.
  • Transported patients to and from residences and medical facilities in both emergency and non-emergency situations.
  • Sanitized inside of vehicle after each transport to avoid spread of germs.

Airbnb Host

Home Owners
Port Mansfield, TX
01.2019 - 03.2021
  • Greeted guests upon arrival and provided information about the property and local area.
  • Organized and maintained a clean, safe, and inviting environment for guests.
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
  • Maintained an organized system for tracking bookings, payments, cancellations, reviews.
  • Implemented policies that promoted positive experiences for both owners and guests.
  • Advised guests on attractions in the local area based on their interests.
  • Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
  • Processed payments through secure payment gateways like PayPal or Venmo.
  • Stayed up-to-date on industry trends so that best practices could be implemented.
  • Answered telephones to assist customers and resolve issues.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Offered guests beverages and refreshments upon check-in.

Bartender/ Server

Pelican's Cove
Port Mansfield, TX
01.2018 - 07.2020
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Education

Some College (No Degree) - Administrative Assistant

Stratford Career Institute
Online

Skills

  • Data entry
  • Verbal and written communication
  • Critical thinking
  • Customer service
  • Client confidentiality
  • Phone etiquette
  • Script adherence
  • Time management
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Decision-making
  • Trust building

Timeline

Customer Service Concierge

Sterling Air
10.2024 - Current

Medical Driver

Kerico
06.2023 - 06.2024

Airbnb Host

Home Owners
01.2019 - 03.2021

Bartender/ Server

Pelican's Cove
01.2018 - 07.2020

Some College (No Degree) - Administrative Assistant

Stratford Career Institute

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Sarah Schweiger