Sarah Schwenk
Lompoc,CA
Summary
To obtain a position that allows me to utilize my strong communication and customer service skills while contributing to business operations. I thrive in roles that involve assisting others, problem-solving, and maintaining efficiency in a dynamic environment. With experience in education, administration, and customer support, I am eager to apply my skills in a people-focused setting.
Overview
17
17
years of professional experience
Work History
Owner & Pet Care Provider
Self-Employed
11.2019 - Current
- Manage all aspects of the business, including scheduling, client information, financial management, and service coordination
- Ensure a safe and caring environment for the pets while maintaining high customer satisfaction
- Conduct thorough client and pet assessments to ensure a good fit for boarding
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Daycare Caregiver & Preschool Supervisor
Thomas Family Care
06.2018 - 03.2020
- Supervised children to ensure safety, engagement, and well being
- Developed and implemented lesson plans to support early childhood learning and development
- Management financial transactions, including tuition, payments, and budgeting
- Maintained direct communication with parents, providing updates on their child's progress and addressing concerns
- Ensured compliance with Santa Barbara audits, maintaining accurate records and meeting regulatory standards
- Fostered a positive and nurturing environment, encouraged learning, socialization, and emotional development
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Data Management Analyst II
InDyne, Inc.
11.2007 - 01.2014
- Collected, analyzed, and maintained large datasets to ensure accuracy, efficiency, and compliance with company policies
- Processed and verified data entries, ensuring all records were up to date and properly categorized
- Generated detailed reports for leadership, utilizing multiple databases and other Microsoft programs for analysis
- Assisted with auditing and quality control processes to identify and correct discrepancies
- Maintained organization with multiple department processes improves efficiency
- Coordinated with multiple department processes and improved efficiency
- Provided administrative support, including document preparation, file management, and internal communication
- Streamlined data management workflows for increased efficiency through automation and process improvements.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Education
Associate's Degree - Liberal Arts
Allan Hancock College
Lompoc01-2007
High School Diploma -
Cabrillo High School
Lompoc, CA01-2004
Skills
Relationship building
- Customer relations
- Client service
- Partnership development
- File organization
- Problem-solving
Awards
- InDyne Company Achievement Awards (March 2010, May 2010, April 2012)
- InDyne Company Team Quarter of the Year Award for ISO Certification, 04/01/13
Timeline
Owner & Pet Care Provider
Self-Employed
11.2019 - Current
Daycare Caregiver & Preschool Supervisor
Thomas Family Care
06.2018 - 03.2020
Data Management Analyst II
InDyne, Inc.
11.2007 - 01.2014
Associate's Degree - Liberal Arts
Allan Hancock College
High School Diploma -
Cabrillo High School
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