Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Scott

Rocklin,California

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience

Work History

Care Team Member

Sehatu
04.2024 - Current
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Improved patient care by efficiently managing medical supply inventory and timely distribution.

Care Engagement Intern

WellSpace Health
09.2023 - 12.2023
  • Engaged patients with outstanding gaps in care with resources essential to addressing health needs.
  • 65.7% success rate in providing patient care.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Justice, Equity, Diversity, and Inclusivity Committee Member

Sacramento State University
10.2022 - Current
  • Designed and facilitated on campus event focused on improving inclusivity within classrooms.
  • Researched, learned, and implemented appreciative inquiry as method to understand valuable characteristics of inclusive classrooms.
  • Findings and analysis presented to both Department of Public Health and College of Health and Human Services.
  • Contributed to development of strategic plans, setting clear direction for the organization's future growth.

Server / Certified Trainer

Lucille's BBQ
10.2020 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Maintain a 6-table section, serving over 150 guests on a busy night.
  • Provide full-service catering to weddings, rehearsal dinners, and other large events with up to 200 attendees.

Education

Bachelor of Science in Public Health with a concentration in Healthcare Administration -

Sacramento State University
Sacramento, California
12.2023

Skills

  • Database Management
  • Data Analysis
  • Event Coordination
  • Process Improvements
  • EMR / EHR
  • Appointment Scheduling

Timeline

Care Team Member

Sehatu
04.2024 - Current

Care Engagement Intern

WellSpace Health
09.2023 - 12.2023

Justice, Equity, Diversity, and Inclusivity Committee Member

Sacramento State University
10.2022 - Current

Server / Certified Trainer

Lucille's BBQ
10.2020 - Current

Bachelor of Science in Public Health with a concentration in Healthcare Administration -

Sacramento State University

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Sarah Scott