Sarah Scott
Marstons Mills,MA
Summary
Proven track record in enhancing patient care and boosting referral volumes, notably with Privatus Care Solutions. Skilled in building strong community partnerships and excelling in client relations, I bring exceptional communication and sales expertise to the table. Demonstrated ability to work collaboratively, achieving significant improvements in service delivery and customer satisfaction. Knowledgeable Client Service Consultant adept at working with high profile clients to promote home care products. Offering eight years' experience and the desire to contribute to team, customer and business success.
Overview
15
15
years of professional experience
Work History
Client Services Consultant
Privatus Care Solutions
11.2016 - Current
- Consistently received positive feedback from both clients and their families, reflecting a commitment to providing exceptional home care services.
- Delivered exceptional customer service, promptly addressing inquiries and resolving complex issues.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Clinical Liaison
Royal Health Group
10.2014 - 10.2016
- Increased referral volumes by building strong relationships with community partners, including hospitals, skilled nursing facilities, and home health agencies.
- Collaborated with physicians and case managers to determine optimal care settings for each patient based on clinical needs and insurance coverage.
- Advocated for patients'' preferences while collaborating with treatment teams when determining appropriate levels of continued care.
Clinical Liaison
Athena Health Group
10.2012 - 10.2014
- Evaluated potential patients for admission into post-acute care facilities, ensuring that they met eligibility criteria and would benefit from available services.
- Developed strong relationships with community partners, including hospitals, skilled nursing facilities, home health agencies, and hospices, resulting in improved continuity of care for patients.
- Evaluated patient histories, complaints, and current symptoms.
Admissions & Marketing Director
Royal Falmouth Nursing Center
03.2010 - 10.2012
- Streamlined insurance verification process, minimizing billing errors and speeding up patient admissions.
- Built strong relationships within the local healthcare community through networking events and partnerships with other organizations, expanding referral sources and increasing patient admissions.
- Facilitated smooth patient admissions by gathering necessary information and coordinating with relevant departments.
Education
Associate of Science - Early Childhood Education
Holyoke Community
Holyoke, MA05.2004
High School Diploma -
Westfield High School
Westfield, MA06.1996
Skills
Strong empathy
Exceptional communication
Sales experience
Product and service knowledge
Sales background
Client Relations
Follow-up skills
Client Support
Meeting deadlines
Customer Education
Service Recommendations
Teamwork and Collaboration
Timeline
Client Services Consultant
Privatus Care Solutions
11.2016 - Current
Clinical Liaison
Royal Health Group
10.2014 - 10.2016
Clinical Liaison
Athena Health Group
10.2012 - 10.2014
Admissions & Marketing Director
Royal Falmouth Nursing Center
03.2010 - 10.2012
Associate of Science - Early Childhood Education
Holyoke Community
High School Diploma -
Westfield High School
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