Sarah Scott
Clinton Township
Summary
I’m a dynamic Shift Manager who showcases exceptional problem-solving and communication skills. I’m excellent at elevating team performance and customer satisfaction by being a hardworking team player and stepping up into a leadership role. I’m seeking to transition into a new field, utilizing the skills I’ve developed in a high-demand, customer-focused environment. I’m ready to apply my strong skillset and values to this new role to help give patients the best experience and help achieve the company’s goals.
Overview
12
12
years of professional experience
Work History
Shift Manager
McDonald’s
05.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash control, and store opening procedures.
- Supervised front counter, answering questions regarding products.
- Managed food production, money, order taking, and insured customers received the right order.
- Managed crew and manager positions during shift hours
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Bachelors Of Arts - Psychology
Oakland University
Rochester, MI12.2024
Associate Of Arts - Pre-psychology
Macomb Community College
Macomb, MI10.2022
Skills
- Hardworking
- Problem-solving
- Team player
- Effective communication
- Punctual and reliable
- Energetic and enthusiastic
- Customer service focus
- Staff motivation
Timeline
Shift Manager
McDonald’s
05.2013 - Current
Bachelors Of Arts - Psychology
Oakland University
Associate Of Arts - Pre-psychology
Macomb Community College
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