Sarah Seay
Baytown
Summary
Dynamic pharmacy operations manager with proven expertise in workflow optimization and staff mentorship. Committed to enhancing patient satisfaction through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Head Pharmacy Technician
HealthCo Pharmacy #2
Houston, TX
10.2022 - Current
- Trained and mentored junior pharmacy technicians on medication preparation and dispensing procedures.
- Supervised daily pharmacy operations to ensure compliance with safety regulations and best practices.
- Streamlined inventory management processes to reduce waste and enhance medication availability.
- Collaborated with pharmacists to optimize workflow and improve patient service delivery.
- Resolved customer inquiries and concerns efficiently, enhancing overall patient satisfaction ratings.
- Evaluated pharmacy performance metrics, identifying areas for improvement to drive operational efficiency.
- Supported pharmacists in providing exceptional customer service by addressing patient concerns and answering inquiries promptly.
- Proactively identified and addressed potential process improvements to enhance overall pharmacy operations and patient satisfaction.
- Ensured compliance with state regulations by staying up-to-date on professional licensure requirements for all team members.
- Reduced waste within the pharmacy by implementing measures for controlled substance tracking and disposal in accordance with regulatory guidelines.
- Maintained accurate inventory levels with regular monitoring, ordering, and stock rotation tasks.
- Enhanced pharmacy efficiency by streamlining workflow processes, reducing wait times for customers.
- Demonstrated leadership skills when managing daily pharmacy operations during pharmacist absences or busy periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer systems, and customer service issues.
Pharmacy Operations Manager
Walgreens
Baytown, TX
03.2016 - 06.2021
- Oversaw daily pharmacy operations to ensure compliance with state and federal regulations.
- Streamlined inventory management processes, improving stock accuracy and reducing waste.
- Developed staff training programs to enhance operational efficiency and customer service standards.
- Collaborated with healthcare providers to optimize patient medication therapy management services.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Mentored junior pharmacists and technicians, fostering a culture of continuous learning and professional development.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Office Assistant
2nd Nature Safety
Baytown, TX
06.2013 - 10.2015
- Coordinated communication between departments, ensuring timely exchange of information and resources.
- Streamlined scheduling processes, improving overall time management within the office environment.
- Developed and maintained filing systems, enhancing document retrieval and organization for staff usage.
- Managed administrative tasks to enhance office efficiency and support daily operations.
- Implemented improvements to office workflows, resulting in increased productivity and reduced downtime.
- Oversaw inventory management, ensuring adequate supplies were available while minimizing excess stock.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Sales Associate
Hobby Lobby
Baytown, TX
10.2011 - 05.2013
- Assisted customers in product selection, ensuring a positive shopping experience.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Trained new employees on sales techniques and store policies to enhance team performance.
- Maintained inventory accuracy through regular stock checks and organization.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Conducted regular audits of merchandise pricing and signage for accuracy and compliance.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Muskogee High School
Muskogee, OKSkills
- Pharmacy operations management
- Effective communication
- Data entry
- Workflow optimization
- Insurance billing
- Attention to detail
- Customer service
- Problem-solving skills
- Conflict resolution
- Excellent communication
- Typing skills
- Patient confidentiality
Accomplishments
I was promoted to Head Pharmacy Technician my first week of being hired and have managed the Pharmacy since my 3rd month here. I increased business by implementing strategic workflow and structure.
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Certified
- CPR Certified
Languages
English
Full Professional
Timeline
Head Pharmacy Technician
HealthCo Pharmacy #2
10.2022 - Current
Pharmacy Operations Manager
Walgreens
03.2016 - 06.2021
Office Assistant
2nd Nature Safety
06.2013 - 10.2015
Sales Associate
Hobby Lobby
10.2011 - 05.2013
High School Diploma -
Muskogee High School