Excels at working with stressed, confused and overwhelmed individuals in need of information and supportive guidance to navigate issues. Effective at operating within compliance regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Successful Manager with over 30 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Talented Customer Service professional offering years of experience in progressive roles of accountability and leadership. Pursuing new opportunities to make a difference and provide support to those in need. Self-motivated and hardworking with exceptional communication and problem-solving skills.
I have a close connection with Cystic Fibrosis as my 26 year old daughter was diagnosed at 3 1/2 years old. I have been fortunate to have a great support system at my local CF center and the CF foundation. I would like to pay it back to those who are just getting that initial diagnosis or dealing with all the challenges that arise along the way.