Sarah Selene Hall

• Communicated with customers, employees and vendors to answer questions and address complaints.
• Verified accuracy of all paperwork prior to submission for processing.
• Utilized computer software programs to create reports, labels, forms.
• Monitored office supplies inventory and placed orders when necessary.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

• Set up and operated production equipment according to daily work orders and safety procedures.
• Moved items between machines, conveyors and transport equipment to meet production needs.
• Loaded raw materials into production machinery as needed.
• Responsible for packing finished goods in accordance with customer specifications.
• Adhered to safety regulations while operating machinery and working on the production line.

Followed standard operating procedures for each stage of the manufacturing process.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Supported sales team members to drive growth and development.
• Resolved customer complaints promptly and efficiently.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Generally responsible for making car parts which also includes quality inspection before being shipped to the customer
• Exceeding expectations I learned to operate 11 different stations and on a regular completed each goal set for our team each day

• Greeting and assisting disabled passengers to get through TSA checkpoints, for a overall safe and comfortable boarding of their airline
• This including checking for personal requirements to be taken care of such as, using the restroom faucility, checking if the passenger would like to eat and getting them to their correct airline in order to reach their destination

• Responsible for creating certain car parts, general factory labor and keeping an overall clean area in the process

• This held me responsible for financing, resolving customer complaints, using customer contact information for returns/exchanges and filing credit card applications, also receiving payments by cash, check, credit cards, voucher, or automatic debit

• Supervised the staff that consisted of more than eight employees, regulating cash drops, merchandising, floor moves/setting, and assigning task for all employers

• Supervisor over a staff of more than 6 employees and responsible for cash drops, merchandising, floor moves, and assignment for all employees

• Responsible for overall store management duties, supervising a staff that consists of more than eight employees, making price changes/maintenance and overall store cleanliness
• Maintained assembly and production equipment to meet operational goals.
• Participated in regular training sessions to improve product knowledge and service skills.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Provided support to team members in meeting project deadlines.
• Provided assistance in producing wiring components or assemblies.
• Evaluated employee performance, identified areas of improvement and communicated plans to employees.
• Participated in weekly check-ins with management to discuss progress on objectives.
• Trained new team members using approved training materials and information.
• Performed quality checks on products and documented discrepancies.
• Built and maintained working relationships with peers and upper management.
• Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Prepared products for quality tests and packaging by closely following directions.
• Worked through each required task and step in production processes.
• Assisted in inventory management, ensuring stock levels met demand without excess.
• Upheld high standards of productivity and quality in operations.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Helped facilitate communication between different divisions within the organization.
• Determined work assignments and assembly procedures to maximize efficiency and productivity.
• Rotated through series of different stations based on team needs.
• Assisted with the coordination of team projects and activities.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Created weekly work schedules for store personnel.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Recruited, trained and supervised new employees.
• Prepared staff work schedules and assigned team members to specific duties.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Developed strategies to maximize sales and profitability.
• Maintained accurate records of employee performance reviews.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Trained and mentored associates to teach daily tasks and procedures.
• Updated POS system with new products and promotional offers.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Mitigated business risks by working closely with staff members and assessing performance.
• Assessed operational efficiency of the store's departments.
• Monitored progress by establishing plans, budgets and measuring results.
• Implemented campaigns and promotions to help with developing goods and services.
• Resolved customer complaints in a timely manner.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Implemented successful business strategies to increase revenue and target new markets.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Ensured compliance with safety regulations and company policies.
• Monitored inventory levels and placed orders to restock shelves.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Prepared monthly reports on sales figures, expenses, profits.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Implemented efficient systems for tracking stock movement.
• Performed regular price checks to ensure competitive pricing.
• Identified opportunities for cost savings through waste reduction initiatives.
• Delegated work to staff, setting priorities and goals.
• Organized promotional events to increase product awareness.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Operated equipment and machinery according to safety guidelines.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Worked effectively in team environments to make the workplace more productive.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Operated a variety of machinery and tools safely and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed inventory and supplies to ensure materials were available when needed.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Completed routine maintenance and repair.
• Maintained updated knowledge through continuing education and advanced training.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Planned special promotions or discounts based on market trends.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Structured HR consulting services to support clients during organizational developments and changes.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Developed relationships with suppliers to negotiate better prices.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Completed day-to-day duties accurately and efficiently.