Sarah Sellers
Spirit Lake,IA
Summary
Customer-focused professional with asuccessful 9-year career in sorting/quality sector. Dynamic and successful in applying Managerial and Sales in a busy business environment. While working with many Suppliers and OEMS.
Overview
9
9
years of professional experience
Work History
Site Manager
Trigo Group
05.2016 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Monitored, coached, and supervised team of employees
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Established clear lines of communication among various departments involved in the process to ensure seamless collaboration toward shared objectives.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Developed and executed quality control procedures, elevating standard of workmanship.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Enhanced client satisfaction by delivering projects that consistently met specifications and quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Waupun High
Waupun, WI06-1996
Skills
- Team leadership
- Quality assurance
- Staff management
- Project management
- Conflict resolution
- Site management
- Documentation and reporting
- Customer inquiries
- Customer service
- Verbal and written communication
- Site operations
- Work Planning and Prioritization
Timeline
Site Manager
Trigo Group
05.2016 - Current
High School Diploma -
Waupun High
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