Sarah Shackelford

• Assisted nursing staff with patient care and daily living activities.
• Monitored vital signs and reported changes to medical team promptly.
• Ensured cleanliness and organization of patient rooms and common areas to promote a safe and welcoming environment.
• Provide hands-on personal care and daily living assistance to clients with a wide range of physical and medical needs.
• Assist clients with bathing, dressing, grooming, toileting, and personal hygiene.
• Assist with mobility, transfers, repositioning, and safe ambulation.
• Provide care for clients who are wheelchair-bound or have limited mobility.
• Assist with catheter care and other personal-care needs within my scope of practice and training.
• Provide wound-care assistance as directed by the client’s care plan and supervising healthcare professionals.
• Monitor clients for changes in condition and report concerns or changes in needs appropriately.
• Assist clients with meals, feeding, hydration, and maintaining proper nutrition.
• Perform light housekeeping and maintain a clean, safe, and comfortable environment.
• Assist with laundry, changing linens, and maintaining the client’s personal space.
• Offered companionship to enhance clients' mental well-being and reduce feelings of isolation., emotional support, and encouragement while promoting dignity and independence.
• Adapt care to meet the individual needs of clients with simple to complex care requirements.
• Coordinated care for multiple clients with changing needs, ensuring safety, professionalism, and high-quality support.
• Communicate effectively with clients, families, caregivers, and other members of the care team.
• Follow individualized care plans, safety procedures, and employer policies.
• Respond to increased care demands when family caregivers are unavailable or unable to assist.
• Maintain client privacy, dignity, confidentiality, and respect at all times.
• Use experience and sound judgment to safely manage unexpected changes in a client’s daily care needs.

• With 13 years of experience as a Personal Care Aide, I bring extensive hands-on experience providing dependable, individualized care to clients with a wide range of needs, from clients who are relatively independent to those requiring extensive, complex assistance. Over the years, I have developed the ability to quickly assess changing needs, adjust my approach, and provide safe, respectful, and consistent care.

My responsibilities include:

Providing comprehensive hands-on personal care and assistance with activities of daily living.

Assisting with bathing, dressing, grooming, toileting, hygiene, and other personal-care needs.

Providing safe transfers, repositioning, mobility assistance, and ambulation support.

Caring for clients with significant mobility limitations, including wheelchair-bound clients who require extensive hands-on assistance.

Providing catheter care and assisting with related personal-care needs within my training and scope.

Assisted with wound care according to the established care plan.

Supporting clients with complex and changing care needs while maintaining their safety, comfort, dignity, and independence.

Assisting with meals, feeding, hydration, and other nutritional needs.

Monitoring clients for changes in their condition, behavior, mobility, or overall needs and communicating concerns appropriately.

Providing companionship, emotional support, and reassurance while maintaining a professional and respectful relationship.

Performing light housekeeping, laundry, linen changes, and maintaining a clean and safe environment.

Following individualized care plans, safety procedures, and employer policies.

Communicating effectively with families, caregivers, and other members of the care team.

Managing unexpected situations and adapting daily care when a client’s needs change.

Providing reliable support when family members or other caregivers are unavailable to assist.

• Safely transported students to and from school and events.
• Conducted pre-trip and post-trip vehicle inspections.
• Maintained cleanliness and functionality of the bus interior.
• Followed designated routes and schedules consistently.
• Communicated effectively with students, parents, and staff.
• Assisted students with special needs during boarding and disembarking.
• Enforced safety rules for passengers during travel.
• Attended training sessions on safety protocols and regulations.
• Transported students to school in a timely manner while keeping assigned route schedule.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Transported students and teachers on school activity trips while exercising responsible leadership.
• Monitored student behavior on the bus and enforced rules consistently.
• Followed all safety protocols when transporting students with special needs or disabilities.
• Attended staff meetings and training sessions regularly for professional development purposes.
• Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
• Developed positive relationships with students through friendly interactions.
• Maintained order and discipline on bus to prevent accidents or injuries.
• Complied with district policies and procedures concerning student discipline.
• Operated motorized ramps and lifts to assist special needs students.
• Responded quickly in emergency situations by taking appropriate actions.
• Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
• Used navigation equipment and two-way radio while remaining focused on safety.
• Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
• Reported student behavior incidents promptly to the appropriate personnel.
• Assisted with loading and unloading of passengers as needed.
• Reported accidents and completed required reports.
• Reported delays, accidents or other traffic and transportation situations to supervisor.

• Supported clients in daily living activities and personal hygiene to promote independence.
• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Delivered companionship and emotional support to improve client quality of life.

Provided companionship to elderly and disabled clients in their homes or other residential facilities.

• Provided ongoing compassionate patient care for each client.
• Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
• Monitored client health, documented changes, and communicated findings to healthcare professionals.
• Coordinated medication schedules and ensured compliance with treatment plans.
• Administered medication under supervision of a registered nurse or physician.
• Documented client progress and care provided in accurate records.
• Maintained accurate records of client care activities on computerized systems for charting purposes.
• Trained new staff on best practices for personal care assistance tasks.
• Prepared meals according to dietary requirements and assisted in feeding when needed.
• Participated in recreational activities with clients such as reading books, playing cards or board games.
• Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
• Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
• Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
• Reported concerns to nurse supervisor to promote optimal care.
• Accompanied clients to medical appointments and provided transportation services when necessary.
• Made beds, swept floors, and sanitized surfaces to support activities of daily living.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• • Gained expertise in wound care procedures and usage of vital personal health equipment to enhance patient support.

• Managed team of 15 customer service representatives to ensure high level of customer satisfaction.
• Led customer support team to improve service quality and customer satisfaction.
• Resolved customer complaints promptly to maintain positive relationships.
• Developed strategies to efficiently address common customer complaints, protecting company's reputation.
• Coached and motivated team to consistently meet revenue goals.
• Monitored performance metrics for sales reps including call times, resolution rates and upselling success rate.
• Oversaw daily operations to ensure efficient order processing and delivery.
• Coordinated with marketing to promote special offers and increase sales.
• Recruited, hired, and trained new personnel to meet changing business demands.