Sarah Shanto
Summary
Motivated and detail-oriented customer service and leasing specialist with a proven ability to stay organized, communicate effectively, and provide outstanding support to clients. Recognized for a strong work ethic, reliability, and commitment to creating positive customer experiences while supporting team and organizational goals.
Overview
11
11
years of professional experience
Work History
Front Desk Night Auditor
Choice Hotels
10.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Performed nightly updates to room charges, rates, and availability.
- Maintained a clean environment in lobby and other common/public areas.
- Ensured laundry was presentable, cleaned and folded for day shift.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
Leasing Consultant
CWS Apartments
09.2017 - 09.2025
- Assisted prospective tenants with property tours and gave information about the property/amenities.
- Collaborated with maintenance staff to address resident requests efficiently.
- Organized community events to promote resident interaction and satisfaction.
- Facilitated smooth move-ins for new residents by preparing lease agreements, assisting with questions regarding the move in process, and ensuring the apartment is up to company standards.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues between tenants regarding noise, complaints, and parking.
- Distributed and followed up on tenant renewal notices.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted regular inspections of both interior units and exterior of properties to ensure property meets company standards.
- Proficient skills in Microsoft, Onesite, Anyone Home, and Yardi.
Housekeeper
Airbnb
07.2021 - 03.2022
- Cleaned and sanitized entire Airbnb properties between guest stays, including bedrooms, bathrooms, kitchens, and living areas, to maintain 5-star cleanliness standards.
- Restocked essentials such as toiletries, towels, linens, and kitchen supplies.
- Reported maintenance issues and damages promptly to property owners or managers.
- Followed detailed checklists to ensure consistency and high quality for every turnover.
- Managed laundry services, including washing, drying, folding, and replacing linens.
- Ensured timely turnovers to meet check-in/check-out schedules.
- Maintained open communication with hosts to accommodate guest needs and last-minute bookings.
Restaurant Manager
Jersey Mike’s
08.2014 - 12.2019
- Oversaw daily operations, ensuring efficient service and customer satisfaction by promoting a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented cost control measures, reducing waste and increasing profitability. Including weekly inventory counts.
- Ensured compliance with health and safety regulations to maintain operational standards. (ServSafe Certified)
- Monitored financial performance, preparing reports to inform strategic decisions regarding food prep and labor each day.
- Strategically created employee schedules to ensure efficient labor cost and productivity.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Inbound Call Center Representative
ABA Call Center
02.2016 - 12.2017
- Handled high volume of inbound calls per shift to offer callers accurate information regarding their needs.
- Answered phone with friendly greeting specific to client request to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and inform clients of issues.
- Utilized active listening skills and repeated callers information to ensure the correct information is getting delivered to the client.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
Education
Associates of Arts -
TCC
06.2016
High School Diploma - undefined
Birdville
05.2014
Skills
- Customer Service
- Complex Problem-Solving
- Building Rapport
- Time Management
- Team Player
- Attention to detail
- Business processes and procedures
- Sales and marketing aptitude
- Phone and email etiquette
- Organization
- Hard working
- Loyal
Timeline
Front Desk Night Auditor
Choice Hotels
10.2025 - Current
Housekeeper
Airbnb
07.2021 - 03.2022
Leasing Consultant
CWS Apartments
09.2017 - 09.2025
Inbound Call Center Representative
ABA Call Center
02.2016 - 12.2017
Restaurant Manager
Jersey Mike’s
08.2014 - 12.2019
High School Diploma - undefined
Birdville
Associates of Arts -
TCC