Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Sharkey

Hartford,CT

Summary

Proven leader at Hartford HealthCare Rehabilitation Network, adept in process improvements and team collaboration, significantly worked towards goal of reducing authorization denials by 50%. Excelled in employee training and front desk operations, enhancing operational efficiency across 46 locations. Skilled in fostering teamwork and spearheaded initiatives that recaptured lost revenue, demonstrating a keen ability for report analysis and revenue integrity management.

Overview

9
9
years of professional experience

Work History

Central Rehab Patient Service Lead

Hartford HealthCare Rehabilitation Network
08.2020 - Current
  • Collaborating with Rehab Administrative Supervisor to create and implement front desk workflows and processes to ensure smooth operations of 46 locations as well as working with training team, Area Leads, and supervisors to maintain compliance and integrity of said processes.
  • Evaluating operational practices and identifying improvement opportunities to develop revisions for systems and procedures.
  • Managing Revenue Integrity data for 46 outpatient clinics to bring awareness of operations to staff and assisting with coaching and mentoring around any opportunities.
  • Monitoring denial reports monthly to identify root causes and countermeasures and collaborating with Denials Prevention teams, Revenue Integrity teams, and Patient Financial Services to recapture any lost revenue.
  • Working on Finance AIP around Authorization Denials to help reduce denials by 50%.
  • Expediting resolution of billing issues or discrepancies through thorough research and collaboration with insurance representatives as well as internal Single Billing Office.
  • Assisting with Managing 23 per diem staff members with Rehab Admin Supervisor support including timecard management, monthly meetings, and managing scheduling needs.
  • Creating agendas and presentation materials for Bi-Monthly PSR Meetings and Monthly Area Lead Meeting as well as leading meetings.
  • Cross Training on Hospital Billing Follow Up procedures to assist Financial Clearance teams with follow ups for claims totaling $1,000,000.00 monthly.
  • Monitoring and correcting Claim Edits and Registration Error Edits for all clinics in across the rehabilitation network for average of 600 claims per month.

Lead Bartender

P.F. Chang's Bistro
08.2016 - 08.2020
  • Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
  • Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team in line with state mandated regulations.
  • Acted as liaison between the restaurant
    and local liquor and beer distributors to maintain needed products.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry's competitive landscape.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

Administrative Assistant

Luxury Pool and Spa
09.2015 - 08.2016
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating delivery arrangements, and preparing crucial documents for the sales team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Wrote sales contracts, invoices, and all associated
    paperwork.
  • Implemented Google Analytics to better determine the ad market and creating ads on Google, Facebook, and Instagram to drive business.

Education

Bachelor of Arts - Media Studies

University of Virginia
Charlottesville, VA

Associate of General Studies -

Virginia Western Community College
Roanoke, VA
05.2015

Skills

  • Calendar Management
  • Meeting Support
  • Excel spreadsheets
  • Report Analysis
  • Process Improvements
  • Employee Training
  • Office Administration and Support
  • Teamwork and Collaboration

Timeline

Central Rehab Patient Service Lead

Hartford HealthCare Rehabilitation Network
08.2020 - Current

Lead Bartender

P.F. Chang's Bistro
08.2016 - 08.2020

Administrative Assistant

Luxury Pool and Spa
09.2015 - 08.2016

Bachelor of Arts - Media Studies

University of Virginia

Associate of General Studies -

Virginia Western Community College

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Sarah Sharkey